Technical Onboarding Manager (w/m/d) - B2B Saas I Berlin (hybrid)

Job description

*We are digitalising one of Europe’s largest and most heavily regulated industries.* *The packaging industry has a market volume of several hundred billion euros and is under enormous pressure to act due to new regulations such as PPWR, EPR and EUDR.* *With **Packa**, we have built the first end-to-end SaaS platform for intelligent packaging management – in high demand, well-funded and growing fast.* ### What you can expect at Packa - **Creative freedom:** You will work directly with the Packa Leadership early-stage founding team, giving you creative freedom from day one. - **Ownership:** You will be part of a highly motivated, diverse, and successful team, with a high degree of freedom and responsibility from the outset. - **Hybrid working:** You will work in a great office in Berlin-Prenzlauer Berg. - **Leadership:** You will work in a company with an inspiring vision, led by an experienced founding team and supported by leading investors! - **Appreciation and commitment:** We believe in fair compensation and you will benefit from a clear path for growth and development. - **Impact:** You will shape the processes that companies use to make packaging more ### Your tasks & responsibilities - You own the customer relationship from contract signature through to full product adoption — you are the main point of contact throughout. - You lead the technical data integration of new customers, connecting ERP systems and other data sources to Packa (e.g. SFTP setup, tenant/user configuration, data mapping and verification). - You conduct gap analyses of customer data structures and ensure a clean, complete migration into Packa. - You plan and run onboarding workshops and training sessions tailored to your audience — whether that's an IT team, a procurement lead, or a sustainability manager. - You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our Packaging specialists where needed. - You work with Sales when prospects have specific integration or onboarding questions before signing. - You pick up solid knowledge of packaging topics and regulations along the way — enough to hold your own in customer conversations and know when to bring in a packaging expert. - You collaborate closely with Product and feed back what you see in the field — your ear to the market directly shapes what gets built next. - You contribute to our "Packademy": building out training content, formats, and self-serve resources — and helping define how we onboard customers at scale. ### Your profile - 2+ years in SaaS implementation, technical onboarding, or a similar role. Hands-on B2B software experience is essential. - You've done data integrations before: ERP connections, SFTP, CSV/Excel, APIs, or EDI — you know what it takes to get messy customer data into shape. - You can read a data structure, spot what's off, and fix it without needing someone to hold your hand. - You communicate clearly and directly internally and externally — e.g. with a packaging buyer, a customer's IT manager, or a Packa software engineer. - You've run workshops or training sessions and know how to read a room. - You take ownership seriously: your customers are your customers, and you stay on top of them. - You're comfortable building as you go: processes here are evolving, and you'd rather improve them than wait for them to be perfect. - Fluent in German and English.