Technical Operations

Job description

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. OVERALL ROLE: The Technical Manager will (lead a team to) manage the day-to-day M&E Operations and activities for the assigned property/facility, and be the on-site key point of contact for key location stakeholders. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. MAJOR RESPONSIBILITIES ▪ Operations Management: ● Establish Engineering & Operational procedures and roll out the same for site staff ● Establish contacts with local authorities on the facility related issues and maintain the relationship. Responsible for all legal & authorities related compliances pertaining to facility & engineering systems ● Plan and manage the budgets for Engineering & Operational contracts ● Carry out Technical Audits for all installations at periodical intervals ● Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations ● Plan & take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility ● Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and inventory ● Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs ● Periodically inspect the logbooks, checklists and PPM schedules for a better management of Engineering systems ● Work towards the 'ZERO' down time and set up the practices to ensure the delivery of seamless service ● Responsible for ensuring all statutory obligations such as Fire, Lift, Explosives and stability certificate etc. ● Responsible for setting up the maintenance contracts to ensure the risk mitigation ● Implement the Energy management programs to reduce the cost on utilities ● Handle small renovation projects from initiation to completion. Basic knowledge of Projects management is essential ● Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc ● Ensure energy management, saving opportunities, risk management & engineering systems audits. ● Recommend continuous quality improvement practices and implement Industry Best Practice operations ● Review existing operations regularly to reduce costs and improve operational standards ● 24/7 emergency call support and site attendance is required ● Develop and implement a facility management program including preventative maintenance and life-cycle requirements ● Supervise maintenance and repair of facilities and equipment. Timely maintenance of Generator, UPS, Elevator, Air conditioners and other critical equipment ● Plan and monitor appropriate facility management staffing levels & ensure efficient utilization of facility maintenance staff ● Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with within department ● Continuous optimization of processes, tools and documentation ▪ Stakeholder Management: ● Develop and sustain a high-quality well motivated team ● Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out ● Manage and coach team ● Provide technical advice and guidance for site delivery team ● Ensure high staff morale, trust and work ethics ● Build and maintain an environment that supports teamwork, co-operation and performance excellence within team ▪ Contracts Management: ● Plan and manage all contracts to ensure that they are professionally delivered at the right costs ● Ensure expiry of contracts are well-monitored and re validations are initiated if needed ● Ensure contracts are continually assessed to deliver best value ● Calculate and compare costs for goods and services to maximize cost-effectiveness ● Manage contractor and vendor relationships ▪ Procurement & Vendor Management: ● Ensure vendors are well-managed, delivering services on time and within budget ● Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation ● Plan and manage budgets for Engineering & Operational contracts ● Ensure that vendor procurement processes comply with agreed procurement guidelines as well as One97 / Paytm best practices ▪ Finance Management ● Verify payment and invoicing match contract pricing ● Prepare and track facility budget ● Monitor expenses and payments ● Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases for the location ● Develop and implement cost reduction initiatives ● Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including One97 / Paytm best practices ● Ensure financial processes are followed at all times ▪ Health & Safety Management ● Ensure the provision of a safe working environment ● Advise on and monitor energy efficiency ● Oversee environmental health and safety practices & implement changes for safe work environment ● Respond to facility and equipment alarms and system failures ● Ensure compliance with statutory regulations on fire, health and safety standards CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience : ● Graduate / Postgraduate in Electrical Engineering ● 10-12 years’ experience in managing Conventional / Multi-tenant Facility ● Has background and experience working in service industry ● Knowledge of local occupational health and safety requirements ● Knowledge of critical facilities ● Knowledge of vendor management for specialized services ● Excellent understanding of technical aspects of property and its utilities (Data center, generators, Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, UPS, BMS system) ● Strong budget management and financial analysis skills Other Personal Characteristics: ● Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & Hindi), also an active listener ● Passion for quality – has an eye for detail to make sure the best delivery of services ● Self-motivated; confident & energetic ● Ability to effectively deal with stressful situations ● Flexible – able to adapt to rapidly changing situations ● Strongly goal-oriented – able to focus on meeting all performance targets ● Is a team player – able to cooperate and work well with others to meet targets ● Proven ability to initiate and follow through with improvement initiatives ● Exhibits honesty & trustworthiness About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.OVERALL ROLE: The Technical Manager will (lead a team to) manage the day-to-day M&E Operations and activities for the assigned property/facility, and be the on-site key point of contact for key location stakeholders. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. MAJOR RESPONSIBILITIES ▪ Operations Management:● Establish Engineering & Operational procedures and roll out the same for site staff ● Establish contacts with local authorities on the facility related issues and maintain the relationship. Responsible for all legal & authorities related compliances pertaining to facility & engineering systems ● Plan and manage the budgets for Engineering & Operational contracts ● Carry out Technical Audits for all installations at periodical intervals ● Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations ● Plan & take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility ● Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and inventory ● Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs ● Periodically inspect the logbooks, checklists and PPM schedules for a better management of Engineering systems ● Work towards the 'ZERO' down time and set up the practices to ensure the delivery of seamless service ● Responsible for ensuring all statutory obligations such as Fire, Lift, Explosives and stability certificate etc. ● Responsible for setting up the maintenance contracts to ensure the risk mitigation ● Implement the Energy management programs to reduce the cost on utilities ● Handle small renovation projects from initiation to completion. Basic knowledge of Projects management is essential ● Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc ● Ensure energy management, saving opportunities, risk management & engineering systems audits. ● Recommend continuous quality improvement practices and implement Industry Best Practice operations ● Review existing operations regularly to reduce costs and improve operational standards ● 24/7 emergency call support and site attendance is required ● Develop and implement a facility management program including preventative maintenance and life-cycle requirements ● Supervise maintenance and repair of facilities and equipment. Timely maintenance of Generator, UPS, Elevator, Air conditioners and other critical equipment ● Plan and monitor appropriate facility management staffing levels & ensure efficient utilization of facility maintenance staff ● Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with within department ● Continuous optimization of processes, tools and documentation ▪ Stakeholder Management: ● Develop and sustain a high-quality well motivated team ● Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out ● Manage and coach team ● Provide technical advice and guidance for site delivery team ● Ensure high staff morale, trust and work ethics ● Build and maintain an environment that supports teamwork, co-operation and performance excellence within team ▪ Contracts Management: ● Plan and manage all contracts to ensure that they are professionally delivered at the right costs ● Ensure expiry of contracts are well-monitored and re validations are initiated if needed ● Ensure contracts are continually assessed to deliver best value ● Calculate and compare costs for goods and services to maximize cost-effectiveness ● Manage contractor and vendor relationships ▪ Procurement & Vendor Management: ● Ensure vendors are well-managed, delivering services on time and within budget ● Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation ● Plan and manage budgets for Engineering & Operational contracts ● Ensure that vendor procurement processes comply with agreed procurement guidelines as well as One97 / Paytm best practices ▪ Finance Management ● Verify payment and invoicing match contract pricing ● Prepare and track facility budget ● Monitor expenses and payments ● Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases for the location ● Develop and implement cost reduction initiatives ● Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including One97 / Paytm best practices ● Ensure financial processes are followed at all times ▪ Health & Safety Management ● Ensure the provision of a safe working environment ● Advise on and monitor energy efficiency ● Oversee environmental health and safety practices & implement changes for safe work environment ● Respond to facility and equipment alarms and system failures ● Ensure compliance with statutory regulations on fire, health and safety standards CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience :● Graduate / Postgraduate in Electrical Engineering ● 10-12 years’ experience in managing Conventional / Multi-tenant Facility ● Has background and experience working in service industry ● Knowledge of local occupational health and safety requirements ● Knowledge of critical facilities ● Knowledge of vendor management for specialized services ● Excellent understanding of technical aspects of property and its utilities (Data center, generators, Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, UPS, BMS system) ● Strong budget management and financial analysis skills Other Personal Characteristics: ● Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & Hindi), also an active listener ● Passion for quality – has an eye for detail to make sure the best delivery of services ● Self-motivated; confident & energetic ● Ability to effectively deal with stressful situations ● Flexible – able to adapt to rapidly changing situations ● Strongly goal-oriented – able to focus on meeting all performance targets ● Is a team player – able to cooperate and work well with others to meet targets ● Proven ability to initiate and follow through with improvement initiatives ● Exhibits honesty & trustworthiness