Technical Operations Analyst

Job description

***Join the Pioneer Crypto Brand in the Philippines!*** Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. **Role Overview:** The Technical Operations Analyst plays a critical role in ensuring seamless integration between external partners and internal systems. This position serves as the primary point of contact for technical onboarding, troubleshooting, and cross-functional coordination, helping deliver a smooth and efficient partner experience. ### Key Responsibilities: **Partner Integration & Support** - Act as the main liaison for partners during the technical integration phase, providing hands-on guidance and support. - Troubleshoot and resolve technical issues encountered by partners, ensuring timely and effective solutions. - Clearly explain integration requirements, system capabilities, and technical workflows to both technical and non-technical stakeholders. - Monitor integration progress and proactively address potential blockers to avoid delays. **Cross-functional Communication** - Bridge communication between external partners and internal engineering or development teams to ensure alignment on requirements and timelines. - Translate technical concerns into actionable items for developers, and relay updates or solutions back to partners in a clear and concise manner. - Provide consistent status updates to stakeholders, ensuring transparency throughout the integration lifecycle. - Facilitate meetings, discussions, and documentation to support smooth collaboration across teams. **Process Optimization & Continuous Improvement** - Identify inefficiencies in current integration and operational workflows, and recommend improvements to enhance speed and quality. - Develop and maintain documentation, playbooks, and best practices for partner integrations and technical support. - Contribute to the standardization of processes to improve scalability and consistency across multiple integrations. - Stay informed on industry trends, emerging technologies, and integration best practices to continuously enhance platform capabilities. **Additional Responsibilities** - Support various operational and technical initiatives as needed, including ad hoc analysis, reporting, or project coordination. - Assist in testing, validation, and quality assurance efforts related to integrations and system updates. - Take on other duties as assigned to support the broader Technical Operations and business objectives. ### Qualifications: - Bachelor’s (or higher) degree in Computer Science, Information Technology, Engineering, or a related field. - Familiarity with tools such as Jira and Confluence. - Excellent communication and interpersonal skills. - Experience with at least one backend programming language (e.g., Java, Python, Node.js). - Basic understanding of APIs, system integrations, and RESTful services. - Experience with debugging, troubleshooting, and log analysis. - Familiarity with SQL and basic database concepts. - Experience working with cross-functional teams in a fast-paced environment. - Strong problem-solving and analytical skills. - Ability to manage multiple tasks and prioritize effectively. - Detail-oriented with strong organizational skills. - Experience in technical support, operations, or integration roles is a plus. - Exposure to Agile/Scrum methodologies is an advantage. - Willingness to learn new technologies and adapt to changing requirements. - Experience in fintech, SaaS, or similar tech-driven industries is a plus.