Technical Operations Associate

Job description

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About the Role Commure's Infrastructure team runs on the tools it builds for itself and we are looking for a Technical Operations Associate to help build them faster. This is a hands-on, high-ownership technical role on our shared execution bench: a small team of builders who design, develop, and deploy the internal applications, automations, and data workflows that keep every corner of the Infrastructure team operating at full speed. In this role, you'll work fluidly across two technical stacks: Retool for internal systems and operational dashboards, and Vercel/Cursor for AI-powered applications and agent workflows moving between both based on where your skills are needed most. One week you might be building a credentialing tracker in Retool; the next, deploying an AI agent that automates a manual exception-handling workflow. You'll design and maintain tools connected to live data via APIs, SQL, and webhooks, so teams are always working from accurate, current information. This is a builder role. You'll ship real tools that real teams depend on and see the operational impact of your work directly and immediately. You default to prototyping over planning documents, get things in front of users fast, and iterate based on feedback treating internal operators as real customers. The ideal candidate is technically versatile, curious about AI tooling, and energized by operational variety across credentialing, exceptions, integrations, and BizOps. You're self-directing and reliable leads need to trust that work gets done, documented, and handed off cleanly and you communicate what you're building in plain language to non-technical stakeholders without losing the nuance of what makes it work. This full-time position requires working 5 days a week in our Mountain View, CA office. What You Have REQUIRED - 3–5 years in a technical operations, business systems, or software development role, with hands-on production experience building internal tools in Retool and deploying web applications via Vercel using AI-assisted development environments like Cursor - Solid command of SQL — writing complex queries, modeling data for reporting, and designing ETL pipelines that eliminate manual reporting overhead and keep the operational data layer clean and current - Experience integrating systems via REST APIs, webhooks, and database connectors, with the ability to instrument workflows with logging and monitoring to proactively surface issues before they impact operations - Practical experience building with LLMs and AI tools — including prompt engineering, API integration, and multi-step agent workflows — to automate high-volume operational tasks such as exception triage, credentialing checks, and data aggregation - Ability to integrate LLM capabilities (summarization, classification, routing, and escalation logic) into existing internal tooling, and a habit of staying current with the AI landscape to bring techniques that create genuine operational leverage - Strong communication skills with the ability to partner directly with operational leads, translate business needs into technical solutions, document what you've built, and onboard the teams that depend on it PREFERRED - JavaScript or Python experience for scripting, app development, and data pipelines - Background in healthcare tech, SaaS operations, or clinical workflow environments - Familiarity with BI tools (Looker Studio, Power BI, or Tableau) for reporting and visualization - Experience serving multiple internal stakeholders in a shared services or platform team model - Exposure to workflow automation platforms such as Zapier, Make, or n8n Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com http://getathelas.com, @commure.com http://commure.com or @augmedix.com http://augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.