Technical Operations Lead

Job description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. **Department Focus** The Finance Department at Deliverect plays a crucial role in driving efficiency, effectiveness, and fiscal health to support the company's growth and the success of its users. Our global team is committed to enhancing the overall customer experience through a unique customer-centric approach embedded within our financial operations. Guided by data-driven precision, we foster collaboration and financial success by deploying innovative and adaptable financial processes and reporting that simplify business transactions. Leveraging technology in our decision-making, we elevate our financial strategies and ensure best practices in resource allocation to fuel Deliverect's continued triumph. **Your Impact** As the Technical Ops Lead Morocco, you will serve as the senior operational anchor of our fast-growing Casablanca hub, acting as a hands-on builder with a strong technical edge to drive our global AI-driven automation strategy. Reporting directly to the CFO, you will lead and technically upskill a team of 5 in the BillingOps squad, ensuring scalable financial governance while bridging the gap between local operations and global Engineering, RevOps, and Finance teams. Your work will directly redefine our operational infrastructure, eliminating manual bottlenecks and embedding AI agents directly into workflows to improve accuracy, process speed, and system reliability across the entire organization. **This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Casablanca, Morocco office and 2 days from the comfort of your home** ### What you will do: As we scale our operations and accelerate AI-driven automation across our support functions, we need a senior operational leader on the ground who can: **Lead the BillingOps processes (~40%)** - Manage and develop the Global BillingOps processes - Ensure billing processes are accurate, timely, and scalable across growing transaction volumes - Collaborate with Finance (CFO office) and RevOps on billing governance and reporting **Drive technical operations & AI automation (~25%)** - Lead the automation of billing workflows using Deliverect's internal AI tools - Work hands-on with the AI squad to design, test, and deploy agents that reduce manual operations - Ensure monitoring, error handling, and operational reliability of automated processes - Act as a technical bridge between the Morocco ops team and central Engineering / AI teams **Cross-functional operational coordination (~25%)** - Interface with global RevOps, Finance, IT, and Engineering teams on operational topics - Support the transition of responsibilities following organisational changes (H2 2026 restructure) - Contribute to the Deal Desk process and help implement streamlined approval workflows - Participate in IS (Information Systems) projects impacting the Morocco team **Reporting & operational excellence (~10%)** - Set up and maintain operational KPIs for the BillingOps team - Produce regular reporting for Finance and RevOps leadership - Identify inefficiencies and lead process improvement initiatives ### What you will bring: **Required** - 5+ years of experience in operations, revenue operations, or technical operations — ideally in a SaaS or tech-enabled company - A genuine technical profile: comfortable working with APIs, automation tools, AI agents and ERP systems. - Experienced in architecting internal systems and coding is essential - Proven experience managing a team, with a hands-on leadership style - Strong operational rigour: you're at home in billing flows, process design, and data reconciliation - Excellent communication skills in English (written and verbal) and French would be nice - Ability to operate autonomously in a fast-moving, international environment - Based in or willing to relocate to Casablanca, Morocco **Nice to have** - Experience with billing operations in a subscription or transactional SaaS model - Familiarity with AI agent platforms or automation tooling (n8n, Zapier, LLM-based agents, etc.) - Experience managing a local office or multi-function operations team