At Quento Technologies S.A., the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth. At Quento Technologies S.A. we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies S.A. seeks a highly motivated and experienced Technical Operations Lead β AI Cloud Platform to oversee the day-to-day operations, reliability, and support of a large-scale private AI cloud platform.Your responsibilities will entail:Lead platform operations and technical support;Ensure platform availability, performance, and service reliability;Own incident, problem, and change management processes;Coordinate major incident response and technical escalations;Maintain operational procedures, runbooks, and support models;Lead backup, restore, and disaster recovery testing;Monitor platform capacity, availability, and performance;Coordinate maintenance activities, upgrades, and vendor support;Drive root cause analysis and continuous improvement initiatives;Support operational readiness for new services and capabilities;Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.Requirements5+ years of experience in infrastructure, cloud, or platform operations;3+ years in a technical lead or operations leadership role;Experience operating enterprise-scale or mission-critical platforms;Strong experience with Linux, Kubernetes, and private cloud environments;Experience supporting 24x7 operations, managing major incidents, and meeting SLAs;Experience with backup, disaster recovery, and business continuity practices;Strong stakeholder management and vendor coordination skills;Technical KnowledgeCanonical OpenStack;Canonical Kubernetes;MAAS and Juju;Ceph;Ubuntu Server;Prometheus and Grafana;Elasticsearch, OpenSearch, or Loki;Terraform and Ansible;Azure DevOps or equivalent;Keycloak, Vault, PAM, and SIEM solutions;NVIDIA GPU infrastructure;Preferred QualificationsExperience with AI or GPU platform operations;Knowledge of Site Reliability Engineering (SRE) practices;ITIL certification or equivalent practical experience;Familiarity with ISO 27001 or ISO 22301;Experience working in regulated environments.BenefitsYour Life @ Qualco GroupOn top of challenging work environment, we are offering:πΈ Competitive compensation, ticket restaurant card, and annual bonus programs π» Cutting-edge IT equipment, mobile and data plan π’ Modern facilities, free coffee and beverages, indoor parking, and company bus π¨ββ Private health insurance, onsite occupational doctor, and workplace counselor ποΈ Flexible working model, hybrid benefits & home equipment benefits π€ΈββοΈ Onsite gym, wellness facilities, and ping pong room π‘ Career and talent development tools π Mentoring, coaching, personalized annual learning and development plan π± Employee referral bonus, regular wellbeing, ESG and volunteering activitiesYour race, gender identity and expression, age ethnicity or disability make no difference in Quento Technologies S.A. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.Disclaimer: Quento Technologies S.A. collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.
At Quento Technologies S.A., the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.
At Quento Technologies S.A. we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide.
Quento Technologies S.A. seeks a highly motivated and experienced Technical Operations Lead β AI Cloud Platform to oversee the day-to-day operations, reliability, and support of a large-scale private AI cloud platform.
Your responsibilities will entail:
- Lead platform operations and technical support;
- Ensure platform availability, performance, and service reliability;
- Own incident, problem, and change management processes;
- Coordinate major incident response and technical escalations;
- Maintain operational procedures, runbooks, and support models;
- Lead backup, restore, and disaster recovery testing;
- Monitor platform capacity, availability, and performance;
- Coordinate maintenance activities, upgrades, and vendor support;
- Drive root cause analysis and continuous improvement initiatives;
- Support operational readiness for new services and capabilities;
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.
Requirements
- 5+ years of experience in infrastructure, cloud, or platform operations;
- 3+ years in a technical lead or operations leadership role;
- Experience operating enterprise-scale or mission-critical platforms;
- Strong experience with Linux, Kubernetes, and private cloud environments;
- Experience supporting 24x7 operations, managing major incidents, and meeting SLAs;
- Experience with backup, disaster recovery, and business continuity practices;
- Strong stakeholder management and vendor coordination skills;
Technical Knowledge
- Canonical OpenStack;
- Canonical Kubernetes;
- MAAS and Juju;
- Ceph;
- Ubuntu Server;
- Prometheus and Grafana;
- Elasticsearch, OpenSearch, or Loki;
- Terraform and Ansible;
- Azure DevOps or equivalent;
- Keycloak, Vault, PAM, and SIEM solutions;
- NVIDIA GPU infrastructure;
Preferred Qualifications
- Experience with AI or GPU platform operations;
- Knowledge of Site Reliability Engineering (SRE) practices;
- ITIL certification or equivalent practical experience;
- Familiarity with ISO 27001 or ISO 22301;
- Experience working in regulated environments.
Benefits
Your Life @ Qualco Group
On top of challenging work environment, we are offering:
πΈ Competitive compensation, ticket restaurant card, and annual bonus programs
π» Cutting-edge IT equipment, mobile and data plan
π’ Modern facilities, free coffee and beverages, indoor parking, and company bus
π¨ββ Private health insurance, onsite occupational doctor, and workplace counselor
ποΈ Flexible working model, hybrid benefits & home equipment benefits
π€ΈββοΈ Onsite gym, wellness facilities, and ping pong room
π‘ Career and talent development tools
π Mentoring, coaching, personalized annual learning and development plan
π± Employee referral bonus, regular wellbeing, ESG and volunteering activities
Your race, gender identity and expression, age ethnicity or disability make no difference in Quento Technologies S.A. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.
Disclaimer: Quento Technologies S.A. collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.
Qualco Group is a leading fintech organisation with over 25 years of experience delivering innovative technology solutions to banks and financial institutions. Leveraging advanced technologies, such as AI and analytics, we develop proprietary software and platforms that accelerate digital transformation and generate lasting value for businesses, society, and the broader economy.Headquartered in Athens with a global presence, we support more than 140 clients across 30 countries. Today, the Group employs over 1,000 experts and drives impact through proprietary tech, strategic partnerships, and a people-centric approach.Qualco Group includes, among others, Qualco, Quento, Qualco Intelligent Finance, Qualco Real Estate, Qualco UK, and Quant.Our valuesClient Focus β We put our clients at the centre of everything we do, making sure their needs and satisfaction guide our decisions.Quality & Excellence β We deliver high standards in our work, paying attention to detail and striving to improve every day.Ξ€eamwork & Integrity β We work together with honesty and respect, building trust through collaboration and fairness.Agility & Innovation β We adapt quickly, embrace change, and explore new ideas to find better ways of doing things.Passion for Results β We are motivated to achieve our goals and go the extra mile to deliver meaningful outcomes.Equality, inclusion, opportunity, and team spirit are at the core of our culture. We treat people with integrity and care about personal and professional growth.Why work with usCulture of respect and trust: An inclusive, diverse workplace built on respect and human rights.Equal career opportunities: Support at every career stage with clear paths for growth.Continuous learning: Ongoing training and development programs.Tailored support: Flexible work and a strong focus on work-life balance.Career Development: Continuous growth supported through mentoring, training, feedback, and recognition.Wellbeing: A balanced, caring environment with comprehensive health, lifestyle, and workplace support.
Qualco Group is a leading fintech organisation with over 25 years of experience delivering innovative technology solutions to banks and financial institutions. Leveraging advanced technologies, such as AI and analytics, we develop proprietary software and platforms that accelerate digital transformation and generate lasting value for businesses, society, and the broader economy.
Headquartered in Athens with a global presence, we support more than 140 clients across 30 countries. Today, the Group employs over 1,000 experts and drives impact through proprietary tech, strategic partnerships, and a people-centric approach.
Qualco Group includes, among others, Qualco, Quento, Qualco Intelligent Finance, Qualco Real Estate, Qualco UK, and Quant.
Our values
- Client Focus β We put our clients at the centre of everything we do, making sure their needs and satisfaction guide our decisions.
- Quality & Excellence β We deliver high standards in our work, paying attention to detail and striving to improve every day.
- Ξ€eamwork & Integrity β We work together with honesty and respect, building trust through collaboration and fairness.
- Agility & Innovation β We adapt quickly, embrace change, and explore new ideas to find better ways of doing things.
- Passion for Results β We are motivated to achieve our goals and go the extra mile to deliver meaningful outcomes.
Equality, inclusion, opportunity, and team spirit are at the core of our culture. We treat people with integrity and care about personal and professional growth.
Why work with us
- Culture of respect and trust: An inclusive, diverse workplace built on respect and human rights.
- Equal career opportunities: Support at every career stage with clear paths for growth.
- Continuous learning: Ongoing training and development programs.
- Tailored support: Flexible work and a strong focus on work-life balance.
- Career Development: Continuous growth supported through mentoring, training, feedback, and recognition.
- Wellbeing: A balanced, caring environment with comprehensive health, lifestyle, and workplace support.
