Technical Operations Manager

Job description

Company Description At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring. Join our team of 3,000+ employees and be part of reshaping the labour market and becoming the world’s leading job platform. Job Description The job at a glance  Drive the ongoing maturity and performance of technology portfolio operations within Technology. As the Technical Operations Manager, you are the engine behind better planning, cleaner processes, and smarter ways of working, continuously raising the bar on how Technology delivers value to the business. Your responsibilities Own technology portfolio operations: take end-to-end accountability for ongoing systems and processes within Technology, continuously raising their maturity, performance, and business value Deliver strategic planning and portfolio alignment: support quarterly and annual technology planning cycles, ensuring initiatives align to product and technology strategy and that capacity, priorities, and dependencies are visible and well-managed across the portfolios. Manage risk and cross-team dependencies proactively: identify, monitor, and resolve risks and bottlenecks that could impact ongoing delivery across engineering portfolios Enable data-driven decision-making: produce management reporting on portfolio health, system performance, and delivery metrics that give technology leadership the insight to act Improve how we operate: continuously assess and evolve operational processes within your area, raising efficiency, reducing technical debt, and embedding a culture of measurable, iterative improvement. Qualifications Your skills and qualifications Solid background in technology portfolio or operations management in a fast-paced Product & Tech environment with a clear understanding of the difference between running a portfolio (ongoing, evergreen) and delivering a programme (time-bound). Fluent in software delivery and product development lifecycles: able to speak credibly with engineering and product teams, spot systemic issues early, and support healthy ways of working. Strong analytical and reporting skills: translates complex operational data into concise insights and recommendations for senior stakeholders, including non-technical audiences. Effective influencer and cross-functional collaborator: builds alignment and drives outcomes across teams without direct authority, with exceptional communication and relationship-building skills to engage diverse stakeholders across functions, seniority levels, and cultures. Frameworks and tooling: experienced with delivery tools (Jira, Confluence) and planning practices; familiarity with SAFe or similar scaled agile frameworks is an advantage. Additional Information We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer: 29 days holiday allowance + bank holidays   Private medical and dental healthcare   Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)   24/7 Employee Assistance Programme Life Assurance Cover  Cycle to work scheme   Hybrid working model  (3 days working from the office) Volunteering days   and you can bring your dog to the office on Mondays and Fridays!   Our commitment Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including: Armed Forces Covenant: Silver Award, Employer Recognition Scheme EcoVadis: Bronze Award Fertility Friendly Employer, accredited by Fertility Matters at Work RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024 Stonewall: Gold Award Stonewall: Top 100 Workplace Equality Index (85)