TECHNICAL OPERATIONS MANAGER (AI & Process)

Job description

# SENIOR OPERATIONS MANAGER **(Full-Time | Hybrid | Wrocław, Poland)** Check out The Global Talent Co.’s talent network: ## The Role Are you an ambitious operations professional who wants to take ownership of how a fast-growing company scales? We are looking for a **Senior Operations Manager** to join a rapidly growing European company and help build the systems, processes, and operational infrastructure needed for its next stage of growth. This is **not a traditional corporate operations role**. You will work across teams, technology, automation, and AI to solve operational challenges, improve efficiency, and build scalable ways of working. The company is a fast-growing European brand experience business that designs and manufactures custom logo signage at scale, serving customers across Europe through multiple consumer brands. Founded in 2014, the company operates across Germany, Poland, and Sweden and combines people, technology, and operational excellence to build a highly scalable business. In this role, you will take ownership of key operational areas across **Design, Warehouse, Assembly, and Service Coordination**, while working closely with leadership to improve performance, build scalable systems, and support the company's transition toward AI-driven operations. ## Position: Senior Operations Manager / **Full-Time | Wrocław, Poland** We are looking for a **high-potential operations leader** who combines strong analytical and people skills with a hands-on, entrepreneurial mindset. The ideal candidate has grown within a **tech-oriented, digital, scale-up, startup, or otherwise fast-moving environment** and is comfortable taking ownership, solving problems, and building better ways of working. We are open to different professional backgrounds. What matters most is that you have demonstrated **career progression, increasing responsibility, and the ability to operate in dynamic environments where things are constantly evolving.** You will have significant ownership over operational performance and will work directly with leadership to improve efficiency, profitability, scalability, and the overall way the business operates. ## Responsibilities - **Lead day-to-day operations** while continuously improving performance across cost, speed, quality, and scalability. - **Design, optimize, and implement operational processes, workflows, automations, and software solutions** that improve efficiency and execution. - **Manage, coach, and develop teams** across Design, Warehouse, Assembly, and Service Coordination. - Define and implement **operational KPIs** across departments and use data to identify opportunities for improvement. - Take ownership of **operational budgets and financial performance**, helping improve profitability and resource allocation. - Drive strategic operational initiatives that support **long-term company growth and scalability**. - Identify operational bottlenecks and build **practical, scalable solutions** that improve execution and customer experience. - Lead initiatives around **automation, AI tools, AI agents, and AI-native workflows** as the company modernizes its operational infrastructure. - Partner closely with leadership to build a **high-performance culture focused on ownership, continuous improvement, and execution**. - Turn complex operational challenges into clear priorities, action plans, and measurable outcomes. ## Requirements - **3–7+ years of experience** in operations, business operations, strategy, consulting, logistics, manufacturing, technology, or another fast-paced environment. - Demonstrated **career progression and increasing levels of responsibility**, ideally including experience leading people, projects, or operational functions. - Experience working in a **tech-oriented, digital, startup, scale-up, or otherwise dynamic environment**. - Proven ability to **design and improve operational systems, workflows, and business processes**. - Strong ability to balance **strategic thinking with hands-on execution**. - Experience managing or coordinating **multiple teams, functions, or stakeholders**. - Strong financial understanding, including experience working with **budgets, operational costs, profitability, or P&L-related metrics**. - Excellent leadership and communication skills, with the ability to **motivate, develop, and hold teams accountable**. - Strong analytical and problem-solving skills with a **data-driven mindset**. - A proactive, entrepreneurial approach: you enjoy **taking ownership, figuring things out, and building solutions rather than simply managing existing processes**. - Experience with **automation, AI tools, emerging technologies, or digital transformation** is highly preferred. - Genuine interest in **AI-native workflows, AI agents, automation, and the future of operations**. - Strong prioritization and execution skills, with the ability to turn ideas into measurable results. - **Fluent English (C1 or above)** is required. - German or Polish is a plus. ## Location: **Wrocław, Poland** This is a **Wrocław-based role**. Candidates currently living in Wrocław are encouraged to apply, and candidates based elsewhere in Poland may also be considered if they are open to relocating to Wrocław. The role has a hybrid structure, with the **frequency of in-person work in the Wrocław office to be discussed with the hiring manager during the interview process.** ## About the Company Our client is a fast-growing European company specializing in the design and manufacturing of custom logo signage for businesses across the continent. With operations across Germany, Poland, and Sweden, the company is building a scalable business through **strong operational execution, technology, automation, and AI-driven transformation**. The team is focused on creating world-class operational systems that enable sustainable growth while maintaining exceptional quality and customer experience. ## Why Join? - **Take real ownership** of how a rapidly growing company operates and scales. - Work in a **dynamic, technology-oriented environment** where you can make a visible impact. - Help shape the company's transition toward **AI-native operations and automation**. - Work closely with ambitious leadership on **strategy, execution, and business growth**. - Build and improve systems across multiple operational functions rather than managing a single established process. - Have the opportunity to **grow with the company as its operations and team continue to scale**.