Technical Operations Specialist

Job description

Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com http://Business.com and BroadbandNow.com http://BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. THE OPPORTUNITY... We are looking for a Technical Operations Specialist to join the Program Operations team in our Insurance organization. In this role, this person will serve as the primary technical point of contact for Datalot’s media and client partners, owning the end-to-end process of integration setup, onboarding, troubleshooting, and launch validation. This role exists to reduce reliance on senior engineering resources for routine partner support and to ensure integrations move faster, with fewer escalations and less friction. This person will be the bridge between external partners and internal teams: translating technical concepts, diagnosing issues, and resolving the majority of integration questions independently. This is the right role for someone who is technically sharp, highly organized, and takes pride in owning their work end-to-end. They do not need to be a full engineer, but should be comfortable with APIs, XML, integration troubleshooting, partner data flow, and technical documentation. HOW YOU’LL CONTRIBUTE... Partner Onboarding & Integration - Lead technical onboarding for new media and client partners, managing setup from initial configuration through launch - Provide hands-on API and integration support, including XML payload validation, postback URL configuration, and troubleshooting data flow issues - Conduct thorough QA and launch readiness reviews to ensure all integrations are accurate and functional before go-live Technical Support & Troubleshooting - Serve as the first line of technical support for Datalot partners and sources, resolving configuration, API, and data formatting issues without requiring engineering escalation - Diagnose and troubleshoot integration failures systematically: identifying patterns, comparing payloads, and isolating root causes before escalating - Communicate clearly with external partners who may have limited technical knowledge, translating technical findings into actionable guidance - Coordinate with Product, Engineering, Analytics, and Operations teams on issues that require deeper technical investigation Documentation & Process Improvement - Own and maintain technical documentation including API guides, onboarding playbooks, integration specs, and troubleshooting resources - Standardize setup processes and create repeatable workflows that reduce implementation time and errors - Identify opportunities to automate or simplify operational workflows and proactively drive improvements - Keep documentation current and accurate to reduce partner confusion and accelerate future implementations WHAT WE’RE LOOKING FOR... - Technical aptitude to work at the intersection of operations and engineering - Interest or background in engineering, computer science, or technical problem-solving - 1-3+ years of experience working directly with external technical partners or clients - Comfortable reading API documentation and XML/JSON - Exceptional attention to detail - Strong written communication skills; able to translate technical findings into clear, actionable guidance for partners with varying levels of technical knowledge - Proven ability to take ownership - Experience with API testing tools is a plus - Experience in performance marketing, lead generation, or affiliate marketing is a plus LIFE AT CENTERFIELD.... - This is a remote position open to applicants who currently reside in one of the following states: Arizona, California, Colorado, Florida, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah or Washington. - Competitive salary + bonus - Unlimited PTO – take a break when you need it! - Industry leading medical, dental, and vision plans + generous parental leave - 401(k) company match plan – fully vested day 1 - Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA) - Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.) - Career growth – we enjoy promoting from within! #LI-AA1 #LI-Remote AI & Interview Policy At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks. Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment. The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise. To learn more, visit us Here https://www.centerfield.com/about/. Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/. Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.