Technical Operations Specialist (Insights Data Monetization)

Job description

About the job We're looking for a highly organised, proactive, and solutions-oriented Technical Operations Specialist to join our Insights and Data Monetisation (IDM) team. In this role, you'll play a key part in enabling the smooth execution of operational activities across multiple teams, helping to bring structure, visibility, and coordination to a fast-paced and dynamic environment. This opportunity is ideal for someone who thrives on managing competing priorities, coordinating across diverse stakeholders, and driving follow-through on critical deliverables. You will support operational planning and execution, track dependencies and risks, facilitate communication across teams, and contribute to initiatives that improve efficiency, consistency, and ways of working. We're looking for someone who is naturally curious, highly detail-oriented, and passionate about operational excellence. Whether your experience comes from technical support, service delivery, incident management, operations, project coordination, system administration, implementation, PMO support, or a similar operationally focused environment, we're interested in individuals who demonstrate strong analytical thinking, exceptional organisational skills, and a passion for delivering reliable, high-quality operational outcomes. If you're someone who enjoys connecting people, processes, and technology while creating order from complexity, we'd love to hear from you. What you’ll do The purpose of the Technical Operations Specialist is to coordinate operational activities across the IDM team, supporting reliable delivery, stakeholder alignment, and consistent execution of key processes. The role carries broader accountability, managing day-to-day operational dependencies, supporting process improvements, and helping maintain effective ways of working. Operational Coordination & Delivery Coordinate operational activities across IDM teams, helping to keep delivery timelines, priorities, and interdependencies on track across multiple workstreams. Track operational delivery across multiple streams to drive cross-team alignment, maintaining clear visibility into progress, managing dependencies, and proactively identifying risks and blockers to support daily coordination. Administrative & Planning Support Coordinate Agile ceremonies, leadership forums, and operational engagements with limited supervision. Prepare and maintain reports, dashboards, presentations, and operational packs for leadership and team use. Coordinate onboarding and offboarding processes, ensuring activities are completed accurately and on time. Process Coordination & Optimisation Review operational processes to identify recurring issues and opportunities to improve consistency, efficiency, and service delivery. Support the implementation and upkeep of standard operating procedures and workflows to improve consistency and operational effectiveness. Support adherence to operational standards, governance requirements, and IDM ways of working. Data, Reporting & Documentation Management Maintain accurate operational records, reporting trackers, and documentation repositories. Review operational data and reporting trends to highlight risks, issues, and areas for follow-up. Support consistent documentation practices to ensure information is accessible, accurate, and up to date. Stakeholder Engagement & Communication Act as a coordination point for operational queries within IDM, resolving routine matters where possible and escalating more complex issues when needed. Facilitate clear communication across stakeholders to support coordination, consistency, and timely follow-through. Work with cross-functional teams to align priorities, resolve dependencies, and support smooth execution. Quality Assurance Support compliance with IDM operational standards, governance requirements, and controls. Identify operational risks, control gaps, and delivery concerns, escalating where required and helping to support practical improvements. Support audit readiness through structured documentation and compliance tracking. Problem Solving & Continuous Improvement Investigate operational issues, help coordinate resolution with relevant stakeholders, and support improvements to reduce repeat issues. Implement solutions and track outcomes to ensure effectiveness. Contribute to continuous improvement initiatives that support efficiency and more effective operations. Capability Building & Knowledge Sharing Provide day-to-day support and guidance to junior coordinators and new team members on operational processes, standards, and tools. Support knowledge sharing through documentation, training coordination, and sharing of good practices. Continuously build expertise in IDM tools, systems, and ways of working. What you bring Diploma in Business Administration, Operations Management, Information Systems, Commerce, or a related field (essential). +3 years’ experience in an administrative or operational support role or related field, or equivalent work experience (essential). Proficient in Microsoft Office suite (Word, Excel, PowerPoint) and other relevant software applications. Knowledge of Agile ways of working/ methodologies. Key Competencies and Work Ethic Strong organisational and coordination skills, with the ability to manage multiple priorities and stakeholders across day-to-day operational activities. Strong attention to detail, with the ability to maintain accurate records and support quality and compliance requirements. Good verbal and written communication skills, with the ability to work effectively across teams and support stakeholder coordination. Ability to work collaboratively across functions while supporting coordination, follow-through, and execution. Shows initiative in identifying improvement opportunities and supporting practical solutions in a dynamic environment. Ability to work in a dynamic, fast-paced environment. Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included. We are committed to Employment Equity when recruiting internally and externally. Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.