Technical Operations Support Engineer

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### The Role Level up your career with Veeva RTSM! Join our scaling team as a Technical Operations Support Engineer and help power our world-class IRT/RTSM platform. In this fast-paced hybrid role, you’ll sit at the intersection of Systems Administration, DevOps, and Tier 3 Technical Support, driving AWS migrations, optimizing operational workflows, and solving complex architecture challenges. If you're an ambitious engineer ready for startup style energy backed by a stable, growing public company, this is your opportunity to drive immediate impact and scale your career. ### What You’ll Do - Drive high-quality execution within the technical operations team, ensuring operational excellence and direct alignment with customer success - Partner on key architectural initiatives including migrating legacy Randomization and Trial Supply Management (RTSM) / Windows infrastructure to AWS - Iteratively define, document and refine operational workflows, incident management procedures, and support practices as the team scales - Perform in depth root cause analysis for complex system failures, proposing modern, scalable solutions to prevent recurrence - Proactively identify, track, and mitigate technical risks before they escalate into high-severity outages or customer issues - Serve as an escalation point for Tier 3 support issues involving Windows Server environments, SQL databases, and web services ### Requirements - Four-year degree in IT-related field or equivalent experience in related field - 5+ years of Windows Server, IIS and MSSQL experience - 3+ years of help desk support experience - Experience with AWS - Demonstrated proficiency with scripting languages (Powershell, VBScript, etc) - Strong communication skills - Willingness to learn ### Nice to Have - Experience with infrastructure monitoring tools - Experience with VMWare/vSphere