Technical Product Manager

Job description

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo. **Technical Product Manager** (**Protocol Analytics & Customer Solutions)** **The Role** Corvil Analytics gives the world’s leading financial institutions a uniquely detailed view of the infrastructure, applications and trading workflows that power global capital markets. By turning high-fidelity packet-derived data into practical insight, Corvil helps customers understand performance, troubleshoot complex issues, validate market data quality and uncover opportunities to operate with greater confidence. This Technical Product Manager role is an opportunity to be creative at the intersection of customers, data and product strategy. The successful candidate will work directly with customers, Sales Engineering, Support and Engineering to explore real-world trading and infrastructure challenges, identify new analytics that deliver meaningful insight, and shape those ideas into product capabilities. The team works in a highly agile environment where new customer issues, exchange changes and market-driven priorities arise weekly, so the role requires someone who is energised by frequent reprioritisation, ambiguity and fast adjustment. It is an exciting role for a strong technologist who wants to move closer to customers, influence the direction of Corvil Analytics and help turn deep technical understanding into differentiated customer value. **Responsibilities and Duties** - Lead the prioritisation of exchange-driven protocol changes and customer-requested enhancements, balancing urgency, commercial value and long-term product direction. - Own the product conversation for customer-driven protocol and analytics requests, turning customer problems into clear opportunities for differentiated Corvil capability. - Work directly with customers and Sales Engineering in active opportunities, workshops and proof-of-value engagements to uncover the analytics that matter most in real trading environments. - Write clear, actionable requirements for Engineering that capture the customer problem, expected behaviour, technical context, priorities and acceptance criteria. - Partner with Support and Engineering to investigate customer enquiries, identify recurring patterns and turn field insight into practical analytics, usability improvements and roadmap opportunities. - Communicate roadmap priorities, trade-offs and delivery status clearly to Sales, Support, Engineering and leadership stakeholders. - Operate effectively in a highly agile environment where new customer issues and exchange-driven priorities emerge weekly, requiring regular reassessment of plans and priorities. - Champion the voice of the customer in product planning, helping ensure Corvil continues to deliver analytics that solve important, real-world problems for demanding financial markets customers. **Education, Skills and Background** - Experience in Product Management, Software Engineering, Sales Engineering, Solutions Architecture or a related technical role. - Strong understanding of network protocols (ethernet, IP, TCP, UDP), application protocols and observability concepts. - Excellent communication and stakeholder management skills. - Ability to translate technical discussions into clear requirements. - Financial markets or trading technology experience is very advantageous. **Ideal Candidate Profile** The ideal candidate enjoys working directly with customers, solving real-world technical challenges and seeing the results quickly reflected in customer outcomes and sales opportunities. They are comfortable engaging with senior stakeholders, collaborating with engineering teams and balancing commercial priorities with technical requirements. They need to be curious, able to learn about client environments, willing to engage with deep technical detail and happy working in a fast-moving team where priorities can change frequently as new issues arise. **Working Arrangements** This is a Hybrid position with weekly time in the office with the flexibility of working from home. This role involves regular engagement with customers and cross-functional teams across multiple regions. Occasional travel may be required for customer meetings, workshops and industry events. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). **IMPORTANT DATA PRIVACY INFORMATION:** This position is available with PICO GLOBAL LTD. The controller of your personal data will be PICO GLOBAL LTD. Given the nature of the job, the position and the nature of the employer and the services it provides, we are entitled to possibly check the candidates' criminal record, as required by law and other regulations applicable to us. For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, [View Here](https://go.pico.net/l/128111/2023-05-01/4s49my/128111/1682995105w7mQ7hz0/Pico_Job_Candidate_Privacy_Notice.pdf). Be a part of Pico Family Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.