Technical Product Manager

Job description

**Be yourself at Protolabs** Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. **Why Protolabs?** We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home. # **Join our team as a Technical Product Manager!** ***This is a fixed hybrid role (M/F remote; Tues-Thurs onsite) at HQ in Maple Plain, MN.*** The Technical Product Manager will support the ownership of a key operational domain within the Proto Labs Network, contributing to the evolution of our software development that supports our finance and procurement capabilities. This role will work closely with senior product managers, engineering, and business stakeholders to execute against the product strategy and roadmap for your domain. Success depends on the ability to shape the problem, own the outcome, pressure test requests before they land, report on outcomes (solutions must move the needle), have enough technical depth to challenge solutions, and sets direction withing their mandate. This role will assist in managing order allocation workflows, maintaining visibility into partner capabilities and performance, and improving the experience for both manufacturing partners and internal users. We maintain a high-ownership, outcome-oriented product culture. Teams are empowered to understand problems deeply, make informed trade-offs, and ship iteratively. In this role, you will grow your product skills through hands-on experience, mentorship, and direct impact on how physical products are made globally. ### What You'll Do - Experience supporting EDI (Electronic Data Interchange) systems (CLEO, SPS Commerce) to establish B2B connectivity with our customers and vendors - Experience integrating EDI and non-EDI standards with customized mapping requirements - Define, track, and communicate product success metrics, including adoption, customer experience, quality, operational performance, on-time delivery, and business impact; use insights to drive continuous improvement - Own and maintain the product roadmap for the assigned ecosystem area, balancing new capability development against friction-reduction and quality-of-experience work - Translate business and customer needs into clear requirements, user stories, and acceptance criteria for the engineering team - Prioritize the backlog using a consistent framework, balancing engineering capacity, customer/business impact, and cross-functional input - Drive execution with engineering and design teams through release planning, scope management, risk mitigation, dependency coordination, and successful product launches - Deeply understand partner segments (capabilities, performance, preferences), customer needs (lead time, quality, cost), and end-to-end workflows from quote to delivery - Discover, measure, iterate - run problem validation, experiments, and prototypes. Write clear PRDs - Partner with the business on partner lifecycle (onboarding, performance, engagement) and network-wide tradeoffs across speed, quality, cost, and utilization - Partner with engineering leadership to balance feature delivery with investments in reliability, scalability, maintainability, platform quality, and sustainable development practices ### What It Takes - A degree in Business, Computer Science, or a related field, or equivalent practical experience - 4+ years of product management (or closely related) experience - 3+ years of experience supporting EDI systems and/or processes - Demonstrated ownership of a product, feature set or domain from discovery through launch and adoption - Experience working day-to-day with software engineers and designers in an Agile environment, with a predictable shipping cadence **Preferred Qualifications:** - Experience with Microsoft AX and Dynamic 365 or similar ERP ecosystems - Experience supporting enterprise applications in digital manufacturing, B2B marketplaces, supply chain, and e-commerce domains - Familiarity with Enterprise Resource Planning (ERP) / Manufacturing Execution System (MES) concepts, order orchestration, allocation/routing engines and API-first systems - Experience with EDI integrations, including transaction mapping, error handling, and coordination across ERP and external partner systems - Experience with analytics and discovery tools (e.g. Looker/Domo/Tableau, SQL, Miro) - Exposure to complex operational environments where technology, people and process all need to work together ### You Might Be a Great Fit If **Product & analytical skills** - Comfortable working with funnels, experiments and cost/benefit framing to support decisions - Ability to define clear success metrics and measure product performance against business outcomes and KPIs - User-centric mindset with the ability to balance customer, business and operational considerations - Strong analytical, problem-solving, and communication skills - Curiosity and willingness to learn quickly in a fast-paced environment **Collaboration & communication** - Strong written and verbal communication skills with technical and non-technical stakeholders - Able to create clarity in complex domains and build alignment without direct authority - Pragmatic, decisive and impact-oriented: you focus on outcomes over outputs ### What's In It For You! - We offer a competitive salary and total rewards package - We offer amazing benefits including but not limited to: - Health Insurance: Traditional OR High Deductible plan - Flexible Spending Accounts - Health Savings Account (including employer contributions) - Dental and Vision - Basic and Supplemental Life Insurance - Short-Term and Long-Term Disability - Paid caregiver leave - You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours - 401k with company match and immediate vest - Employee Stock Purchase Program at a discounted rate - Matching grants through Protolabs foundation - And More!