Technical Product Manager

Job description

Industry leader? Well, how about an industry creator?! WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you! WalkMe is looking for a **Senior Product Manager** to join our **Account** team. We are seeking a seasoned product leader with a deep understanding of technology and technical architecture. In this role, you will be responsible for building the foundational systems that serve as the backbone for the entire organization, ensuring our product suites are scalable, resilient, and seamlessly integrated. ### **What is the Account Team?** The Account team at WalkMe occupies a unique position in the organization, building the underlying infrastructure, shared services, and internal APIs that empower our own engineering squads to innovate at speed. Beyond internal enablement, the Account team is the primary architect for the **Customer Admin persona**. We build centralized tools that allow our customers' administrators to manage enterprise-grade deployments, security settings, and user permissions. By providing a robust, high-performance core, we handle the heavy lifting of scalability and data orchestration, ensuring that both our internal teams and our customers’ most power-users have a stable and intuitive foundation to work upon. ### What You'll Own: - **Empower the Admin Persona:** Design and oversee features that allow customer admins to maintain control and visibility, focusing on centralized configuration, security, and governance. - **Bridge Business & Engineering:** Translate complex technical constraints into product requirements, acting as the primary interface between core engineering and the rest of the organization. - **Cross-Functional Roadmap Alignment:** Collaborate with stakeholders across the company to ensure platform capabilities meet the needs of various product lines and business units. - **Own the Lifecycle:** Lead your Account team initiatives from ideation to launch, ensuring high-quality execution and alignment with both internal and external stakeholder needs. ### What You Need to Succeed: - **5+ years of Product Manager experience** - **Platform Mindset:** Proven ability to build products where the customers include both internal engineering teams and external enterprise administrators. - **Complex Problem Solving:** Experience managing high-scale distributed systems and a deep understanding of how changes at the core impact the entire ecosystem. - **Data-Driven Decision Making:** A customer-centric approach to product development, using technical telemetry and usage metrics to iterate and prioritize the platform backlog. - **Technical Advantage:** Previous experience in Engineering, DevOps, SRE, or Technical Support is a significant plus. - **High-level English:** Exceptional interpersonal and communication skills with a proven ability to influence diverse stakeholders and articulate a complex technical vision.