Technical Product Manager, AI Platform

Job description

About Us: At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at About the Role: This is a chance to build the platform beneath the platform. Every AI experience Sitecore ships, from specialized agents to agentic workflows to brand-aware content generation, runs on a common foundation of scalable AI services, a shared context layer, and headless APIs. That foundation is what you'll own. Agents without context guess; agents grounded in Sitecore's context layer know: what exists, what's allowed, what works, and what's on-brand. As Technical Product Manager for the AI Platform, you'll drive the roadmap for the MCP infrastructure, the Knowledge Graph powered context services, and the headless APIs that let agents, applications, and an ecosystem of partners build on Sitecore. You're not building one AI feature; you're building the substrate that makes every AI feature possible, reliable, and enterprise-grade. What You Will Do: Own the roadmap for Sitecore's MCP layer: the unified gateway and the MCP servers that expose platform capabilities as tools, resources, and prompts to agents inside and outside Sitecore Drive the context layer: graph-powered services that ground AI in each customer's content, brand, taxonomy, and performance data, plus the schema and enrichment APIs that let partners extend it Define and scale headless AI services (the LLM proxy, agent-facing APIs, shared inference and retrieval services) consumed by every product team building agentic experiences Design and implement evaluation frameworks that measure the quality, reliability, and cost of AI services, and make those metrics the basis for release decisions Champion observability, performance, and multi-tenant scalability as first-class product requirements, not afterthoughts Drive early adoption with internal product teams, customers, and partners, using their feedback loops to shape platform contracts before they harden Shape AI-first ways of working across the organization, modelling how AI-driven processes scale product management, engineering, and delivery What You Need to Succeed Proven experience in platform or API product management, ideally with AI platforms, data systems, or developer-focused products where other teams are your customers. Strong technical understanding of APIs, knowledge graphs, MCP or comparable tool-use protocols, and modern AI/ML concepts Ability to design and apply evaluation and performance frameworks for complex, probabilistic systems Skilled in stakeholder management and cross-functional collaboration across engineering, data, and business teams Analytical mindset with experience using data and telemetry to guide decisions Excellent communication skills, capable of translating technical concepts into clear business values An AI-first mindset: you always seek opportunities to scale the organization through AI-driven processes, and you apply that to your own ways of working Additional Skills That Could Set You Apart: You've shipped headless APIs, SDKs, or MCP servers used by external developers or partners You've built a context layer, knowledge graph, or semantic data platform in production Hands-on experience with agentic architectures, multi-agent orchestration, or retrieval-augmented generation (RAG). Equal Opportunities at Sitecore Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.