Technical Product Manager - RCM

Job description

FLAGLER HEALTH IS BUILDING THE CLINICAL OPERATING SYSTEM FOR MODERN MUSCULOSKELETAL CARE. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle. We’ve recently raised our Series B and are entering our next phase of growth. Revenue cycle is where clinic economics are won or lost, and it is one of the most operationally painful parts of running a practice. We're hiring an RCM Product Manager to own that surface area end to end: eligibility, authorizations, and the EHR integrations that everything else depends on. This role reports directly to the CEO. You will own the roadmap for revenue cycle, work closely with Engineering to ship it, and stay close enough to real clinic workflows to know when a spec is wrong before it gets built. The right person has lived in revenue cycle long enough to know where the edge cases hide, and has the product instincts to decide what actually gets built. Key Responsibilities - Own the product roadmap for revenue cycle: eligibility, prior authorizations, claims-adjacent workflows, and EHR integrations. - Translate the operational reality of revenue cycle into product requirements engineers can build against. - Partner with Engineering on scoping, sequencing, and trade-offs, and stay involved through delivery. - Work directly with clinics and internal operations teams to understand where the current process breaks and what it costs them. - Define success metrics for revenue cycle features and hold the roadmap accountable to them. - Prioritize across integration work, new capability, and reliability with clear reasoning behind each call. - Partner with leadership on how revenue cycle capability shapes the broader platform strategy. Requirements - 5+ years in product management roles. - Direct experience with revenue cycle management: eligibility verification, prior authorizations, and EHR integrations. - Demonstrated ability to own a complex, integration-heavy product area end to end. - Strong written and verbal communication. You can make a technical trade-off legible to a clinical or executive audience. - Comfort operating with high autonomy in a fast-moving startup, reporting directly to the CEO. - Able to travel to NYC as needed. Nice to Have - CS degree or equivalent technical background. - Solutions engineering experience in a major EHR environment (Epic or similar), particularly if you can still write code. Work Environment - Remote is possible. NYC is preferred, with regular travel to NYC expected regardless of base location. - We have video on for our weekly team syncs and working sessions. Camera is required to be on during meetings. OUR VALUES This is what you can expect of your teammates at Flagler: - Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems. - Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail. - Don’t take things personally: We value and react quickly to constructive feedback. - Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly. - Be Right: We are highly detailed oriented and try to be right, a lot.