Technical Product Support (TPS) Engineer

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Singapore,SGP You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). Work Location: This position is based in Bangalore, India **About Applied** Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future. **TPS Engineer** **What You'll Be Doing** As a TPS Engineer, you will serve as the technical focal point for product performance, system reliability, and customer satisfaction. You will work closely with engineering, product development, field service, and customer teams to support new product introductions, resolve complex technical issues, drive continuous improvements, and ensure successful deployment of advanced semiconductor equipment and processes. **Key Responsibilities** - Participate in New Product Introductions (NPI) and Early Learning Shipments (ELS), supporting successful product deployment and customer adoption. - Own product hardware performance for assigned customer accounts and provide third-level escalation support for complex hardware and software stability issues. - Lead failure analysis activities to identify recurring technical issues, develop corrective action plans, and drive design improvements that enhance product reliability and performance. - Provide Alpha Site support for new hardware, software, and process developments, including installation, operation, calibration, servicing, validation, and testing within engineering environments. - Support Beta Site deployments at customer locations, ensuring successful installation, qualification, calibration, operation, and performance verification of new products and processes. - Review and initiate Engineering Change Orders (ECOs), ensuring data-driven recommendations and effective communication of solutions to field teams and customers. - Engage directly with customers and internal stakeholders during escalations, driving technical discussions and resolution of product availability, reliability, and performance concerns. - Generate, analyze, and present system performance data and reliability metrics, including: - MTBF (Mean Time Between Failures) - MTBI (Mean Time Between Interventions) - System Availability - Process Performance Metrics - Installed Base and Intervention Analysis - Support the development of technical documentation, including CENs, BKMs, upgrade procedures, troubleshooting guides, and support plans. - Present technical reviews and performance updates to engineering teams and customer stakeholders while ensuring successful field implementation of recommended actions. - Organize and deliver on-site technical training programs for new product introductions and early learning shipments. - Facilitate knowledge transfer between Business Units, engineering teams, and customer-facing organizations to strengthen technical expertise across global teams. - Collaborate with cross-functional teams including Engineering, Product Development, Global Product Support (GPS), Manufacturing, and Field Service to drive operational excellence and customer success. **What You Should Have** - Bachelor's or Master's degree in Electronics, Electrical, Mechanical, Mechatronics, Instrumentation Engineering, Physics, or a related technical discipline. - Experience supporting semiconductor capital equipment, engineering systems, reliability labs, or advanced manufacturing environments. - Strong troubleshooting, diagnostic, and root-cause analysis capabilities. - Understanding of hardware systems, software integration, product reliability, and engineering change management processes. - Experience with performance and reliability metrics such as MTBF, MTBI, Availability, and Uptime. - Ability to analyze technical data and convert findings into actionable recommendations. - Excellent communication and presentation skills, with the ability to engage both technical and customer audiences. - Experience supporting customer escalations and cross-functional technical programs is highly desirable. - Ability to work independently while collaborating effectively within global teams. **Our Group** The Technical Product Support (TPS) team bridges Product Engineering, Global Product Support, Field Service, and Customers to ensure successful deployment, reliability, and continuous improvement of advanced semiconductor manufacturing solutions. The team plays a critical role in new product introduction, technical escalation management, product performance optimization, and customer satisfaction. **What's In It For You?** - Work on cutting-edge semiconductor technologies and next-generation products. - Gain exposure to global customers, advanced engineering challenges, and product development initiatives. - Collaborate with world-class engineering, service, and product teams. - Drive meaningful improvements impacting product reliability and customer success. - Enjoy strong career growth opportunities across Engineering, Product Support, Reliability, and Technical Leadership functions. **Functional Knowledge** - Demonstrates depth and/or breadth of expertise in own specialized discipline or field **Business Expertise** - Interprets internal/external business challenges and recommends best practices to improve products, processes or services **Leadership** - May lead functional teams or projects with moderate resource requirements, risk, and/or complexity **Problem Solving** - Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions **Impact** - Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies **Interpersonal Skills** - Communicates difficult concepts and negotiates with others to adopt a different point of view **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 10% of the Time **Relocation Eligible:** Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.