Technical Product Support (TPS) Engineer - SPG Organization

Job description

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Location: Hsinchu,TWN, Taichung,TWN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . About This Opportunity This position is an evergreen requisition, designed to build a strong and continuous talent pipeline for Technical Product Support (TPS) Engineers within the Semiconductor Product Group (SPG) organization. All applicants will be reviewed and placed into a centralized talent pool. Based on individual qualifications, technical expertise, and preferences, candidates will be matched to the most suitable product group, customer site, and team across the organization. About the Role This role sits at the intersection of product engineering, customer support, and field operations. As a Technical Product Support Engineer, you will drive the resolution of complex technical issues, support new product introductions (NPI), and improve overall system performance through data-driven analysis. You will act as a critical bridge between customers, field teams, and engineering, ensuring product reliability and continuous improvement. Key Responsibilities Provide advanced technical support for engineering systems used in application and reliability labs Lead troubleshooting and root cause analysis of complex equipment and process issues, driving resolution for high-value problems (HVP) Act as the key interface between customers, field teams, and engineering to ensure timely issue escalation and resolution Support field engineers, technicians, and product support teams in diagnosing, repairing, and debugging equipment Support new product introduction (NPI) and beta site activities, including installation, calibration, testing, and early-stage issue resolution Analyze system performance metrics (e.g., Uptime, MTBF, Availability) to identify trends and drive product and process improvements Collaborate with vendors and cross-functional teams on technical solutions and system enhancements Develop and maintain technical documentation (e.g., CENs, BKMs) and share best practices across teams Present technical findings and recommendations to engineering stakeholders Qualifications Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or related fields Several years of experience in equipment troubleshooting, maintenance, or problem diagnosis, Experience with Applied Materials (AMAT) tools is a strong plus Strong analytical and problem-solving skills Ability to work in a fast-paced, customer-facing environment Strong communication skills and ability to collaborate across teams #Li Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.