Technical Program Manager

Job description

ABOUT THE ROLE We're looking for someone who owns delivery - not tracks it, not reports it, owns it. You'll be responsible for a specific area: games, features, or platform work. From the first conversation about a requirement through to production - you're on the hook for the whole thing. This isn’t a coordination-only role. We need someone with previous hands-on software engineering, DevOps, release engineering, or similar technical experience who can actively improve and automate the way software is built, tested, and released. You set the timeline, track it, and communicate changes before people start asking questions. If there's a blocker, you've already seen it. If a release isn't ready, you say so - clearly and early. You'll look at how work flows through your area and fix what's broken. Not just follow whatever process exists. You'll design something that actually works, iterate on it, and make it better over time. A key part of the role will be identifying manual steps, bottlenecks, and failure points in development and release workflows, and then building practical automation to remove them. This may include improving CI/CD pipelines, automating release checks, connecting tools through APIs, and developing scripts or lightweight internal solutions. Quality is yours too. Not QA's problem alone, not the tech lead's problem. You own release readiness: is it tested, is it documented, does anyone know the operational risk. If the answer is no, it doesn't ship. You'll work closely with product, engineering, QA, and client-facing teams, keep them aligned, and report directly to the VP of Delivery. What we expect from you First 30 days - Understand how delivery actually works in your area - not how it should work, how it actually works - Map where work gets stuck, what the recurring blockers are, and who the key people are - Meet everyone who matters: product owners, tech leads, QA, release managers, client teams - Write up what you found and share it with the VP of Delivery First 60 days - Take ownership of delivery tracking for your area - Pick the biggest workflow problem you found and start fixing it - Show you can catch a blocker before it causes a delay - at least twice First 90 days - Own and communicate a delivery forecast that stakeholders actually trust - Ship at least one release with no last-minute surprises - quality gates passed, documentation done, everyone aligned - Present your view on how delivery should work in your area going forward What we're looking for - 3+ years in an engineering delivery, software delivery leadership, or similar role where you owned outcomes, not just process - Previous hands-on experience as a Software Engineer, DevOps Engineer, Release Engineer, Build Engineer, Developer Productivity Engineer, or in a similarly technical role. - Strong understanding of the software development lifecycle, including builds, automated testing, versioning, deployment, monitoring, and rollback. - You catch problems early. Not because you're lucky, but because you know what signals to watch - You've worked across engineering, product, and QA and you know how to keep them moving together - Strong communicator - you can give a clear, honest delivery update to a VP without needing a slide deck - You care about quality beyond closing tickets - release readiness, testing coverage, operational risk are things you think about naturally - You're genuinely interested in the product you're delivering, not just the process around it - You actively look for repetitive manual work and replace it with reliable, maintainable automation. Nice to have - Background in iGaming, gaming, or another regulated product environment - Experience in a B2B or multi-operator delivery model - Familiarity with incident management and post-mortems - Experience working with external studios or third-party development partners - OKR-based planning and how it connects to delivery cadence - Jira or similar tooling - configuration, not just usage WHAT WE OFFER - Competitive Salary - Quarterly Bonuses - Unlimited Paid Time Off - Unlimited Paid Sick Leave - Remote & Flexible Working - Private Medical Insurance - Financial Support for Life Events - Professional Development Budget - International Exposure - Regular Company Events *Benefits may vary depending on location and contractual agreement By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy https://playson.com/privacy. #LI-DNI