Technical Program Manager, EMEA

Job description

## **About Hiya** At Hiya, we’re making business calls more trusted, useful, and effective. Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve. Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes. This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed. **About the Position** We are looking for a **Technical Program Manager (TPM)** to lead delivery of complex **carrier and partner integrations enabling Hiya products** This role is **delivery-focused, highly cross-functional, and deeply technical**. You will be the primary point of contact between Hiya and carriers and partners across EMEA, ensuring each integration is planned, executed, tracked, and delivered. . You will partner closely with Engineering, Product, Specialists, Customer Success, and external carrier technical teams to bring new product integrations to life. This role is **based in London** with an expectation of **3 days/week in-office.** Hiya is a global company, with meeting times optimized across timezones. **What You’ll Do** ### **Program & Delivery Leadership** - Own end-to-end delivery integrations, from kickoff through deployment. - Define and manage realistic project plans milestones, dependencies, and risk registers. - Run weekly internal and external technical planning meetings, maintain project tracking docs, and ensure all stakeholders are aligned. - Ensure carriers and partners deliver their components on time (e.g., solution design inputs, network connectivity, integration configuration, data elements, test dependencies and test results, and delivery artifacts and related sign-offs,). ### **Technical Leadership & Problem Solving** - Bring technical fluency in **REST APIs, AWS services, and SIP/telephony basics**. - Collaborate with Solution Architect, Engineering and Product to clarify requirements, validate API data and plan delivery. - Manage completion of Hiya’s technical delivery tasks and delivery lifecycle gates. - Identify technical blockers early, escalate appropriately, and drive resolution across teams. ### **Stakeholder & Partner Management** - Act as the trusted point of contact for carriers and partners, ensuring expectations, timelines, and responsibilities are clear. Manage cross-functional communication with Solution Architect, Engineering, Success, Product, and leadership. - Present clear, concise updates to both technical and non-technical audiences internally and externally. - Build strong partnerships through collaborative persistence, clarity, and a bias toward action. ### **Process Improvement** - Contribute to improving delivery practices, templates, and tooling for repeatability across future delivery programs. - Contribute to tailoring delivery framework to align with emerging new product deliveries. - Identify gaps in process, communication, or documentation and proactively address them. **What You’ll Need to Succeed** - 5+ years in technical program management or complex technical project delivery (SaaS preferred). - Familiarity with software development lifecycle basics, Jira for ticket management, and program management methodologies is required. - Experience leading integrations involving APIs, AWS, and complex technical data flows. - Background in telecom, carriers, SIP/telephony, or adjacent industries - Proven experience owning large implementations end-to-end, with hands-on involvement in requirements, risks, and stakeholder alignment. - Strong command of implementation tracking (project plans, dependencies, RAID logs). - AI fluency: hands-on experience using AI tools to accelerate program work and reduce manual labor, such as planning, status reporting, risk analysis, and documentation, with the judgment to verify outputs and protect confidential internal and external data. **These qualities reflect Hiya’s core values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up:** - **Serve our customers** – You lead with empathy, always seeking to understand customer challenges and provide solutions that deliver real value. - **Do rather than observe** – You take initiative, move deals forward with urgency, and find creative ways to overcome obstacles. - **Improve yourself and our business** – You embrace feedback, refine your craft, and seek opportunities to make our sales process and customer experience even better. - **Own and hold yourself accountable for success** – You take responsibility for your results, celebrate wins, and learn from setbacks without excuses. - **Lead by showing up** – You bring a clear point of view, engage in open and respectful discussion, and commit fully to team decisions that move Hiya forward. *The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.* **More Details** - Start Date: Immediately - Status: Full-time - Type: Hybrid - Location: London, UK - Travel Requirements: Some - Department: Business Development - Reports to: Head of Global Delivery Programs **Benefits** - 25 holiday plus bank holidays - Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) - Paid parental leave - Private medical insurance through Vitality (including dental & vision) - Employer-paid life insurance 2x base salary - Donation Matching for a charity of your choice (up to $1,000/ year) - WFH equipment stipend - $1,000/year in Professional Development funds - Lunch provided on in- office days This position is based in London, UK. Office post code: **W1F 8WE** ## **Come Work With Us!** We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us! *Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.*