Technical Program Manager, Fintech

Job description

Ready to be a Titan? As a Technical Program Manager for Fintech, you will drive end-to-end program execution and delivery across ServiceTitan’s Fintech portfolio, including Payments, Payables, and Financing. You’ll partner closely with Product, Engineering, and GTM teams to deliver scalable financial solutions that increase contractor revenue, improve customer experience, and strengthen platform reliability. This role requires a strong execution mindset, technical fluency, and the ability to turn complex, cross-functional efforts into measurable business outcomes. What you’ll do: Own the execution and delivery of key Fintech programs — ensuring initiatives are delivered on time, within scope, and with measurable impact. Partner with Product and Engineering to define clear success criteria, program milestones, and KPIs tied to customer and business outcomes. Manage dependencies, risks, and trade-offs, ensuring decisions are data-driven and surfaced early to maintain program predictability. Drive visibility and accountability through clear reporting, dashboards, and communication across leadership and stakeholders. Collaborate with GTM, Marketing, and Customer Success to ensure smooth launches, adoption readiness, and outcome tracking. Continuously improve execution processes, streamlining how teams plan, deliver, and measure success across programs. Champion alignment and trust, ensuring all teams stay focused on outcomes that drive measurable business and customer value What you'll bring: 3–5 years of technical program management experience in SaaS or technology-driven environments, with a proven ability to deeply understand business context and deliver high-impact outcomes through strong cross-functional coordination, strategic planning, and effective resource management. Familiarity with Fintech domains such as Payments, Payables, and Financing, with demonstrated ability to apply business insights to drive execution and measurable results. Proven success in delivering complex, cross-functional programs with measurable business impact. Strong technical acumen and ability to collaborate effectively with engineering and product leaders. Excellent communication, organization, and stakeholder management skills. Experience with agile methodologies and tools such as Jira, Confluence, and program dashboards. Analytical mindset with the ability to interpret data, track KPIs, and connect execution to outcomes. A proactive, hands-on approach with a focus on driving clarity, accountability, and results. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $111,800 USD - $167,600 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $104,500 USD - $156,700 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.