Technical Program Operations Manager

Job description

Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you. **Technical Program Operations Manager** **Location:** India **Reports to:** Sr. Manager, Technical Program & Project Management **Overview** We are seeking a **Technical Program Operations Manager** to own the operational governance, administration, automation, and optimization of the Technical Program Management (TPM) tool ecosystem, including **Jira, Confluence, Tempo, ScriptRunner, and Asana**. This role partners with Technical Program Management, Product, Engineering, Finance, and Product Operations to improve tooling, data quality, reporting, capacity planning, and operational efficiency across the organization. **Key Responsibilities** **Platform Ownership & Governance** - Own and administer Jira, Confluence, Tempo, ScriptRunner, Asana, and related integrations. - Configure Jira workflows, issue types, permissions, custom fields, dashboards, filters, templates, and automation. - Develop and maintain Confluence standards, templates, and information architecture. - Manage Tempo rosters, time-tracking standards, and data quality. - Establish TPM tooling standards, governance, SOPs, and user documentation. - Manage intake, testing, communication, and rollout of platform and workflow changes. - Conduct governance and access audits, including onboarding/offboarding. **Reporting & Analytics** - Maintain accurate Jira and Tempo data through recurring audits and backlog hygiene. - Develop dashboards and executive reporting for **CapEx, labor utilization, engineering capacity, resource allocation, portfolio health, and staffing**. - Analyze operational trends and provide recommendations to improve planning and forecasting. - Support audit requirements with reliable operational data. **Capacity Planning & Operational Excellence** - Support quarterly and annual engineering capacity and resource planning. - Maintain workforce, roster, and resource planning data. - Partner with Finance and Engineering leadership to improve forecasting and reporting. - Identify manual or repetitive processes and implement automation. - Evaluate tools, integrations, add-ons, and platform capabilities to improve efficiency. **Stakeholder Enablement** - Develop onboarding materials, training, office hours, user guides, and support processes. - Partner with TPM, Product, Engineering, Finance, and Product Operations teams. - Support quarterly planning, portfolio reviews, governance forums, and executive reporting. **Qualifications** - Bachelor’s degree in information systems, Computer Science, Business, Engineering, or equivalent experience. - **5+ years of experience administering Jira and Confluence** in a technology/SaaS environment. - Hands-on experience with **Jira, Confluence, Tempo, Script Runner, and Asana**. - Strong knowledge of Jira workflows, permissions, automation, reporting, and administration. - Experience with workflow automation, APIs, webhooks, scripting, or low-code automation. - Advanced Excel skills and experience with **SQL, Tableau, Sigma, or similar analytics tools**. - Experience building operational dashboards and reporting. - Experience supporting **TPM, PMO, or Engineering Operations** teams. - Knowledge of Agile methodologies, portfolio management, capacity planning, and **software capitalization (CapEx)**. - Experience working with globally distributed teams and US-based stakeholders across time zones. - Strong analytical, organizational, communication, and problem-solving skills. - **Atlassian certifications are preferred.**