We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.Duties and ResponsibilitiesLead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercareOwn and manage 1–2 concurrent client implementations depending on workloadConduct project scoping, requirements gathering, and solution design with clientsConfigure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systemsManage technical setup including number porting, routing configuration, system provisioning, and UAT testingSupport integration and configuration of APIs and connected systems where applicableFacilitate client onboarding sessions, training, and implementation workshopsServe as the primary point of contact for clients throughout the implementation lifecycleCoordinate with internal teams including IT, project managers, and support teams to ensure delivery successEnsure smooth transition to vendor support or operations teams after go-liveCreate and maintain implementation documentation, onboarding guides, and technical playbooksIdentify implementation risks, troubleshoot deployment issues, and recommend solutions in real timeRequirementsTechnical ExpertiseExperience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)Strong understanding of system configuration, telephony setup, and call flow designExperience with integrations, APIs, and technical implementation workflowsBackground in SaaS onboarding, technical consulting, or implementation engineeringCore SkillsStrong problem-solving and systems-thinking mindsetAbility to manage complex implementation timelines and multiple stakeholdersHighly organized with strong attention to detailComfortable troubleshooting technical issues during live implementationsCommunication & Soft SkillsStrong English communication skills (fluent required)Confident leading client-facing calls, workshops, and training sessionsCustomer-focused, empathetic, and solution-oriented approachAbility to work independently in a remote, cross-functional environmentStrong documentation skills and ability to translate technical work into clear processesBonus Points:Experience designing or managing backend workflows for operational processes.Familiarity with automation testing and data extraction from PDFs or other structured documents.Experience working in startup or remote operations environments.Exposure to HIPAA-compliant processes or healthcare operational workflows.BenefitsHireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:Permanent remote work flexibilityAnnual performance bonusesDedicated coaches offer an extra channel of support and skill-buildingOpportunities for professional growthAt Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.Learn MoreStay updated on open roles and industry insights.Follow us on: Instagram Facebook LinkedIn YouTubeVisit our website: www.hireframe.com Tune in to our What Worked podcastCheck out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: Permanent remote work flexibility Paid Time Off Health Maintenance Organization (HMO) coverage Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.Learn MoreStay updated on open roles and industry insights.Follow us on: Instagram Facebook LinkedIn YouTube Visit our website: www.hireframe.com Tune in to our What Worked podcastCheck out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.
We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.
If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.
Duties and Responsibilities
- Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
- Own and manage 1–2 concurrent client implementations depending on workload
- Conduct project scoping, requirements gathering, and solution design with clients
- Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
- Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
- Support integration and configuration of APIs and connected systems where applicable
- Facilitate client onboarding sessions, training, and implementation workshops
- Serve as the primary point of contact for clients throughout the implementation lifecycle
- Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
- Ensure smooth transition to vendor support or operations teams after go-live
- Create and maintain implementation documentation, onboarding guides, and technical playbooks
- Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time
Requirements
Technical Expertise
- Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)
- Strong understanding of system configuration, telephony setup, and call flow design
- Experience with integrations, APIs, and technical implementation workflows
- Background in SaaS onboarding, technical consulting, or implementation engineering
Core Skills
- Strong problem-solving and systems-thinking mindset
- Ability to manage complex implementation timelines and multiple stakeholders
- Highly organized with strong attention to detail
- Comfortable troubleshooting technical issues during live implementations
Communication & Soft Skills
- Strong English communication skills (fluent required)
- Confident leading client-facing calls, workshops, and training sessions
- Customer-focused, empathetic, and solution-oriented approach
- Ability to work independently in a remote, cross-functional environment
- Strong documentation skills and ability to translate technical work into clear processes
Bonus Points:
- Experience designing or managing backend workflows for operational processes.
- Familiarity with automation testing and data extraction from PDFs or other structured documents.
- Experience working in startup or remote operations environments.
- Exposure to HIPAA-compliant processes or healthcare operational workflows.
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
Learn More
Stay updated on open roles and industry insights.
Follow us on:
Tune in to our What Worked podcast
Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
Learn More
Stay updated on open roles and industry insights.
Follow us on:
Tune in to our What Worked podcast
Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.
