Technical Project Manager

Job description

**Be Part of Our Next Chapter** For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – *Creating Connections. Empowering Partnerships. Always Evolving*. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. The **Technical Project Manager** is responsible for managing the end-to-end execution of engineering projects across internal and external stakeholders, ensuring timely delivery, and maintaining alignment with business objectives. This role focuses primarily on managing integrated roadmaps and project plans, Agile process facilitation, and acting as a client-facing point of contact for the projects they oversee. The individual will also promote Agile best practices within their projects helping to facilitate scrum ceremonies, driving prioritization, as well as fostering a culture of continuous improvement within the engineering teams.​ ### Responsibilities **•Project Delivery:** Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery. **•Client-facing Lead:** Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed. **•Cross-functional Leadership:** Collaborate across internal teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution. **•Risk & Issue Management:** Identify risks early, create mitigation strategies, and resolve project roadblocks with minimal impact. **•Stakeholder Engagement:** Maintain transparent communication with internal and external stakeholders, keeping them informed of progress and challenges. **•Tooling & Reporting:** Leverage Jira, Confluence, and Asana project dashboards to provide project visibility and performance tracking. **•Process Improvement:** Identify and implement improvements in project delivery processes to drive continuous improvement and scalability ### Capabilities **•Leadership:** Able to influence and motivate diverse teams to achieve shared outcomes. **•Problem Solving:** Proactively addresses project barriers and adapts to changing conditions. **•Organizational Agility:** Balances multiple priorities effectively in a fast-paced, matrixed environment. **•Detail Orientation:** Tracks intricate project dependencies and timelines. **•Communication:** Presents complex technical updates in clear, business-relevant terms. ### Qualifications **Required:** •5+ years of experience in project or program management, with technical or digital project experience. •Technical background or understanding of software engineering, infrastructure, and software deployment practices. •Strong experience with Agile methodologies. •Strong experience with Jira, Confluence, and other Agile project tools. •Proven ability to manage distributed and cross-functional teams. **Preferred:** •Experience in QSR, digital signage, or retail technology industries. •Familiarity with Content Management platforms. •Experience with API-based software integrations.