Technical Project Manager - Security

Job description

## About the Position The Technical Project Manager I is an entry point to TEECOM’s external client-facing PM path, reporting to the Team Lead or to the most senior Technical Project Manager on the team. You are embedded in client engagements, coordinating technical implementation across real estate and IT environments. You are the client’s day-to-day point of contact for project execution, responsible for keeping delivery organized and communication clear. This role may support a single client portfolio or broader multi-region work, depending on project needs. You are expected to work effectively across teams, clients, and time zones when needed while maintaining clear communication and follow-through. You are expected to support technical implementation projects that span telecommunications infrastructure, structured cabling, audiovisual, security, acoustics, and wired and wireless networks. This includes helping coordinate multi-system integration efforts while maintaining organized delivery workflows and clear communication. You partner with Subtask PMs, Project Supervisors, Group Leads, Team Leads, and project delivery teams to align day-to-day execution with project goals. You help keep delivery on track by monitoring dependencies, documenting decisions, and escalating risks early. You serve as a dependable point of coordination for internal teams and client contacts. You reinforce disciplined execution and build confidence through responsiveness, follow-through, and clear documentation. You lead by example by aligning your actions with your commitments and reinforcing accountability across every project touchpoint. You also identify opportunities to improve workflows and strengthen process consistency through practical documentation updates. Your impact is measured by execution reliability, documentation quality, communication clarity, your ability to support predictable project outcomes, and your contribution to client confidence, account continuity, and portfolio growth. ### Project Execution, Mentorship, and Improving the TEECOM System As a Technical Project Manager I, your impact is reflected in stronger project coordination, clearer visibility, more reliable documentation, and steadily increasing project management judgment. 1. **Project Coordination & Visibility** - You improve day-to-day project reliability by keeping tasks, milestones, and dependencies visible and organized. - You help teams maintain alignment by communicating scope, schedule, and delivery dependencies clearly. - You reduce surprises by surfacing coordination issues early with supporting context. - You improve cross-team accountability by maintaining clear handoff ownership and decision follow-through. - You support predictable follow-through by maintaining clear workflows, trackers, and decision logs. - **Growth Through Mentorship and Exposure** - You strengthen project management fundamentals through hands-on project experience. - You apply mentor feedback to improve prioritization, communication, and judgment. - You build financial and scope awareness through guided exposure to project controls. - **Improve the TEECOM System** - You strengthen documentation quality by keeping project information current, structured, and accessible. - You support scope and contract clarity by maintaining accurate project records that reflect approved services. - You help reduce recurring friction by capturing and sharing lessons learned. - You strengthen PMO process consistency by contributing lessons learned, keeping your team current on PM documentation, and supporting quarterly process improvements. ### What Success in this Position Looks Like - You support on-time, on-scope execution across assigned project tasks. - You maintain accurate project documentation, meeting notes, and action tracking. - You communicate project updates, blockers, and dependencies clearly and promptly. - You strengthen client confidence through responsive communication, dependable follow-through, and organized coordination. - You escalate risks early with clear context and proposed next steps. - You support implementation readiness by tracking dependencies and confirming handoff requirements. - You reinforce billing and forecasting discipline through accurate time and expense practices. - You strengthen team coordination through reliable follow-through and documentation discipline. - You apply lessons learned to improve repeatability and reduce delivery friction. - You contribute useful documentation and Pull Requests that improve team workflows. - You maintain Accounts Receivable (AR) over 90 days at less than 10% of total AR for assigned projects. - You keep project stale dates below 3% in VantagePoint. - You model TEECOM’s Core Values — Care, Trust, and Value — through accountability and professionalism. ### Responsibilities and Expectations ### Annual and Quarterly - Align project execution support with Project Delivery priorities and firmwide OKRs. - Support coordination with Client Relations Account Executives on account continuity and client portfolio visibility. - Participate in performance assessments and apply feedback to improve delivery reliability. - Strengthen project management fundamentals through training and mentorship. - Support client in-person event coordination that strengthens client appreciation and overall client experience. - Participate in quarterly Business Reviews for assigned projects by contributing status updates, documentation, and follow-through items. - Support quarterly project health reviews with updated documentation and status inputs. - Contribute to process improvements that increase workflow consistency. ### Monthly and Biweekly - Track scope, schedule, and task dependencies across assigned projects. - Support PSA alignment and maintain scope documentation as project needs evolve. - Maintain project trackers, decision logs, and action registers with high accuracy. - Support status reporting by preparing clear updates on risks, dependencies, and progress. - Coordinate with cross-functional teams to keep implementation activities aligned. - Support procurement and delivery milestone visibility across assigned scopes. - Maintain structured project documentation that supports client portfolio visibility, transparency, and smooth team handoffs. ### Weekly and Daily - Maintain clear visibility into project tasks, upcoming milestones, and delivery blockers. - Participate in project coordination meetings and publish clear notes with ownership and deadlines. - Coordinate effectively across teams and time zones to keep handoffs and decisions moving. - Support troubleshooting coordination by routing issues to the right teams and tracking resolution. - Communicate status changes early and escalate risks before they impact commitments. - Reinforce disciplined documentation, time, and expense practices. - Support client communication with clear, professional updates when directed. ### As Needed - Support pursuit preparation, interview logistics, and proposal coordination. - Support scope updates and Professional Services Agreement (PSA) and Additional Services Agreement (ASA) documentation when scope shifts occur. - Assist with implementation readiness activities and handover tracking. - Contribute Pull Requests that improve documentation quality and delivery consistency. - Capture lessons learned to improve future project execution. - Maintain accurate client and project contact information in TEECOM’s CRM to support Client Relations continuity. - Document client feedback and coordinate follow-up actions with Subtask PMs, Project Supervisors, and Team Leads. - Support client feedback documentation and follow-up action tracking. ### Supervisory / Mentorship / Training Responsibilities - **Supervisory**: None. - **Mentorship**: Receives structured mentorship from senior Technical Project Managers and Team Leads. Provides mentorship to the broader project team on documentation standards, coordination workflows, and implementation tracking practices. - **Training**: Participates in project management training that reinforces scope discipline, communication quality, and workflow consistency. ### Experience and Qualifications - **Education**: Bachelor’s degree in Business, Construction Management, Engineering, or equivalent experience. - **Experience**: 4+ years of experience in project coordination or project management within an AEC or professional services environment. - **Preferred**: Experience supporting technical implementation projects and cross-functional coordination workflows. - Demonstrated ability to manage defined project tasks with consistency and minimal rework. - Working understanding of scope, schedule, and delivery coordination fundamentals. - Strong organization and communication skills across multiple concurrent priorities. - Ability to maintain high-quality documentation and follow established workflows. - Strong proficiency in Asana, Microsoft 365 Suite, Google Workspace, Bluebeam, GitHub, VantagePoint, MS Project, Procore, and Navisworks. - Industry certifications: - CAPM — preferred - PMP — plus - CDT — plus ### Physical Demands These physical demands represent what is required to perform the essential functions of this job. Reasonable accommodations will be provided as needed. - Prolonged desk work using a computer, keyboard, mouse, and telephone. - Regular reading, writing, and communication in virtual and in-person settings. - Occasional travel to client sites for meetings, surveys, or inspections. - Site walks may require standing or walking for extended periods, climbing stairs, and navigating construction or utility areas. - Field activities may involve bending, kneeling, or maneuvering in confined spaces. - May occasionally lift or move equipment weighing up to 25 pounds. ### Work Environment These work environment characteristics represent the conditions encountered while performing essential job functions. Reasonable accommodations will be provided as needed. - Approximately 50% of work is performed in a remote or office environment using standard office equipment. - Approximately 50% occurs at client sites, including construction environments and existing facilities. - Construction sites may include exposure to elevated noise levels, dust, uneven or unfinished walking surfaces, variable lighting conditions, and active construction operations. - Utility rooms and similar spaces may have restricted access or may not fully comply with ADA accessibility standards. - When access limitations exist, TEECOM will support coordinating reasonable accommodations with site-controlling contractor or alternative means to perform essential job functions. - All accidents, near misses, and unsafe conditions must be reported immediately to the site superintendent and internally to People Operations.