Technical Sales Engineer - Malaysia/Singapore

Job description

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! As a Technical Sales Engineer - Malaysia/Singapore , you will be responsible for the efficient handling of technical queries for all Copeland products, from customers, field personnel and internal colleagues. Conducting training on application and installation and new products will be a key part of the job. Business development via developing and delivering technical solution Inspired by customer needs, pain points thru daily interaction with customers & market will be another key part of the job. Responsibilities: Acquire and maintain proficiency in all Copeland products and services, particularly system design and operation. Provide technical support during the specification and design process Provide support and take ownership on customer product lab test in third party test lab as well as Copeland test lab. Assist in selecting the appropriate Copeland product for the customer based on requirements and objectives Conduct product demonstrations when required and answer any technical sales questions during the sales process Organize training material and conduct technical seminars on product application and installation. Provide ongoing technical support throughout the product lifecycle when necessary, and respond to technical inquiries in a prompt, professional, and courteous manner. Stay updated on industry trends, regulation, and new technologies in the HVACR sector Support the installation, commissioning, and troubleshooting of HVACR systems with Copeland product, visit sites as required to review systems and diagnose problems. Provide tangible application and commissioning supports, state-of-the-art solutions to the customers using Copeland Oil Free Centrifugal compressor, Copeland Variable Speed and integration solution products Communicate and share knowledge / experiences internally Identify and support any opportunities for upsell, cross-sell and land new customers Provide support to customers outside of Malaysia and Singapore as needed Perform related duties as assigned by the Supervisor Requirements: University degree, or equivalent in Engineering, minimum five (5) years air-conditioning and refrigeration (HVAC/R) industry system development experience Excellent hands-on technical knowledge of compressors including variable & fixed speed, system design, electrical systems including inverter driver, controllers and trouble shooting Knowledge in oil free compressors and system development Good written and oral English skills Solid computer skills including MS Office, Internet software, E-mail, Windows Excellent spreadsheet knowledge required Excellent planning, organizing and prioritizing skills Attention to detail and an eye for errors Able to communicate with all levels within the organization Able to learn and work independently, whilst still working as an integral part of the team Legal authorization to work in the country of employment (Malaysia) – sponsorship will not be provided. This position will be employed through Pebl, Copeland’s Employer of Record (EOR) / Professional Employer Organization (PEO) partner in Malaysia, while working full-time and exclusively for Copeland. Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.