Technical Sales Support (Quotation)

Job description

Contract type: until 30th October, prolongation available (+6 months) Working schedule: M-F, 9-18, 2 days/week at the office (Pipera) Tasks Quotation Management: Main point of contact on the configurations and quotations he/she manages (customer points of contact, sales and internal departments) Identifies specific requests and engages the appropriate teams to complete request (sales, presales, pricing, engineering) Assumes request ownership and proactive follow-up until completion of request with all internal departments involved Manages commit date and provide visibility/transparency of request status (proactive communication) Has the ability to prioritize requests based on criticality, business impact and customer satisfaction. Manages high value, complex, multi-year projects with highly complex configurations Perform non-standard account specific activities Technical expertise Maintains up to date all knowledge on processes, tools, products and nesting capabilities (including products newly introduced) Has a deep understanding on solution offering (customer site knowledge, understands what is the need of the customer, has a basic understanding of supply chain capabilities, ensures solutions meet customer requirements, provides alternative solutions in case of availability issues) Offers proactive advice on product offering and catalogue setup and maintenance (identify gaps in initial request, cabling, PDU, racking, alternatives for better margin/performance) Is available to join customer meetings for technical consultancy, virtually or face to face for specific situations Engages Techub/pre-sales in the right cases and is able to solve technical aspects not part of pre-sales activity Customer focus and Sales relationship Is responsible for establishing and maintaining working partnerships with customers - both internal and external Works closely with sales and/or customer to ensure alignment on configuration needs Acts as one contact point for Sales for queries gets a reliable timeframe when he/she will get the final answer/task resolved and appropriate updates / intermediate status updates of the request until resolve Requirements Experience in the technical field is a plus. University/high-school studies (Computer Science or Electrical Engineering preferred); Minimum two years experience in Operations; Fluent English knowledge; Advanced communication skills (good questioning and listening skills); Ability to engage in discussions with external customer contacts regarding the quoting process but as well on technical matters related to the specific portfolio; Ability to learn quickly; Flexibility in adapting to non-standard requests; Ability to work under time pressure and to meet high expectations of the account team and the customer; Flexibility to adapt to a multi-cultural virtual account team Please note that this is a technical role and hardware knowledge is required. Benefits Health subscription Meal Tickets Paid leaves: 24 days / year Bookster subscription Worldclass preferential subscription Instant access to salary Remote work compensation