Technical Service & Development Technician Architectural Coatings

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About You and This Role You are a detail-oriented and safety-conscious laboratory professional who enjoys supporting scientific research, product development, and technical innovation in the waterborne coatings industry. In this role, you will provide technical support to scientists, engineers, and technology leaders by assisting with laboratory experiments, waterborne paint formulation and development activities, performance evaluation, and research projects. You will perform routine laboratory operations, prepare waterborne paint samples, and you will support the full development cycle of waterborne coating. You will conduct key tests and characterizations relevant to waterborne systems Success in this role requires strong organizational skills, adherence to safety standards, attention to detail, and the ability to work collaboratively in a team environment. This position offers an opportunity to contribute to research, product commercialization, process improvement, and technical service initiatives while developing hands-on laboratory experience in a dynamic scientific environment. Responsibilities Support chemists, scientists, and engineers in laboratory activities related to product development, application development, technical service, and research projects. Perform laboratory testing, sample preparation, equipment setup, and experimental procedures in accordance with established operating procedures and safety guidelines. Execute laboratory work requests, operate testing equipment, and accurately document experimental observations, test results, and technical data. Maintain, calibrate, troubleshoot, and perform routine maintenance on laboratory instruments and equipment to ensure reliable operation. Manage laboratory inventories, including chemicals, consumables, samples, and supplies, while coordinating replenishment activities as needed. Follow proper waste handling, disposal procedures, and environmental, health, and safety requirements during laboratory operations. Communicate technical issues, equipment concerns, and test results promptly to Technology Leaders, scientists, and project teams. Participate in safety meetings, process improvement initiatives, problem-solving activities, and continuous improvement programs within the laboratory environment. Qualifications Associate degree in a Science-related discipline with laboratory or technical experience; OR High School Diploma/GED with a minimum of one (1) year of relevant laboratory, manufacturing, or technical work experience. Post-secondary education including science-related coursework and applicable work experience. Basic understanding of laboratory procedures, scientific methods, and technical documentation. Ability to follow standard operating procedures (SOPs) and established work processes. Experience working safely with laboratory equipment, chemicals, and testing procedures. Your Skills Laboratory Testing and Analysis Scientific Data Collection and Documentation Equipment Operation and Troubleshooting Sample Preparation and Experimental Support Attention to Detail and Quality Focus Safety, Health, and Environmental Compliance Inventory and Laboratory Resource Management Problem Solving and Critical Thinking Team Collaboration and Communication Time Management and Organization Continuous Improvement Mindset Technical Record Keeping Additional Notes This role primarily supports research, product development, technical service, and process improvement activities within a laboratory environment. The position requires adherence to all safety, quality, and compliance requirements. Work is performed under close to moderate supervision, with increasing independence as proficiency develops. The incumbent is responsible for the quality and accuracy of their own work and contributes to the overall performance of the laboratory team. Occasional lifting of laboratory materials, operation of specialized equipment, and use of personal protective equipment (PPE) may be required. Benefits – What Dow offers you We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance. Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. On-site fitness facilities to help stay healthy and active (availability varies depending on location). Employee discounts for online shopping, cinema tickets, gym memberships and more. Additionally, some of our locations might offer: Transportation allowance (availability varies depending on location) Meal subsidiaries/vouchers (availability varies depending on location) Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location) Join our team, we can make a difference together. About Dow Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting . As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on .