Technical Service Engineer - HK DHL

Job description

Provide on-site technical support and ensure the successful fulfilment of the service and maintenance contract for the DHL site. Perform preventive and corrective maintenance, troubleshooting, repair and operational support for sorter and conveyor systems. Monitor equipment condition and system performance to ensure reliable operation and support the achievement of agreed service KPIs. Respond promptly to equipment faults and operational issues, identify root causes and implement appropriate corrective actions. Conduct regular inspections and preventive maintenance activities according to the maintenance schedule. Communicate effectively with customers regarding technical issues, equipment status and service activities. Maintain accurate maintenance records, incident reports, service reports and other required documentation. Provide timely technical feedback and site information to the Customer Support team and Service Manager. Work closely with other service team members to ensure smooth site operation and effective shift handover. Support field service, on-site troubleshooting and other service-related activities when required. Follow company and customer requirements relating to safety, quality and site procedures. Higher Diploma / associate degree or above in Electrical Engineering, Mechanical Engineering, Automation, Mechatronics or a related discipline. Minimum 2 years of hands-on electrical and/or mechanical maintenance experience , preferably within an automated industrial or material-handling environment. Hands-on experience with conveyor systems, sorter systems, baggage/material handling systems or other automated equipment is highly preferred. Good troubleshooting skills with the ability to identify and resolve electrical and mechanical faults. Registered Electrical Worker (REW) certification is preferred. Good communication skills in Cantonese and English . Customer-oriented mindset with the ability to communicate clearly and professionally with customers. Able to work independently, handle pressure and respond effectively to operational issues. Good teamwork and willingness to work in a site-based service environment. Willing and able to work on a shift schedule, including night shifts Contact: Missy Xia Email: Tel.: +86 21 69213788-113 Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.