Technical Service Manager - Refining Catalysts (m/f/d)

Job description

The world needs innovations, and our team needs you! BASF is a leader in innovative catalysts for the petroleum refining industry. Through its Fluid Catalytic Cracking (FCC) catalysts, additives, and expert technical services, the business helps customers maximize the production of high-value fuels and petrochemicals while addressing their unique operational needs. With a strong focus on customer-driven research and development, BASF continuously develops innovative solutions that enhance refinery efficiency, flexibility, and profitability. BASF is the world's leading chemical company #WeCreateChemistry and one of the best places to work and develop your career. We are looking for diverse, passionate, and creative talent who wants to make a difference. The chemical industry is changing; and so is BASF. Discover our new strategy: #WinningWays Do you want to boost your career to the next level and create chemistry with us? WHAT YOU WILL DO As a member of BASF's Global FCC Technical Service team, you will play a critical role in maximizing customer value, refinery performance, and business growth across our FCC catalyst portfolio. Acting as a trusted advisor to customers and a key link between commercial, technical, manufacturing, and innovation teams, you will drive technical excellence, strengthen customer partnerships, and help shape the future of FCC technology solutions. Play a critical role BASF's FCC Technical Service team, providing expert support on catalyst performance, additive applications, troubleshooting, and refinery unit optimization to deliver outstanding customer outcomes. Build trusted relationships with refinery customers by leading technical reviews, site visits, startups, turnarounds, and performance assessments, while serving as a key technical advisor. Partner with Commercial, R&D, Manufacturing, Product Management, and Global Technology teams to support customer retention, drive business growth, and successfully develop and commercialize new solutions. Deliver technical excellence through catalyst evaluations, refinery data analysis, and resolution of complex FCC operating challenges, ensuring recommendations align with both customer and business objectives. Drive operational effectiveness by supporting technical projects, resource planning, customer deliverables, and continuous improvements to processes, tools, safety, quality, and regulatory compliance. Liaise with industry experts, licensors, laboratories, and consultants to ensure high levels of service delivery to our customers WHAT WE NEED FROM YOU Bachelor's, Master's, or PhD in Chemical Engineering, Chemistry, Materials Science, or a related technical discipline. Significant experience in refining, FCC operations, catalyst technologies, technical service, or process engineering, with a strong understanding of refinery economics and customer requirements. Proven track record of leading technical teams and delivering complex projects in a dynamic, customer-focused environment. Deep expertise in FCC catalyst technology and refinery operations, including direct customer engagement and technical problem-solving. Strong business acumen, communication, and stakeholder management skills, with the ability to translate technical solutions into customer value and willingness to travel as needed. Availability to travel ~30% of your working time (Western and Northern Europe). WHAT WE OFFER Healthy work environment: where your safety and health (both physical and mental) are always our priority. Attractive salary package: based on a fixed salary and a bonus based on performance. Professional development: we promote continuous training and access to internal vacancies to keep growing at BASF. MORE ABOUT BASF We celebrate diversity and actively promote an inclusive work environment where every voice is heard, and every idea is valued, regardless of age, gender, marital status, ethnicity, religion, physical/mental condition, or sexual orientation. #BeYourself We are C reative, O pen, R esponsible and E ntrepreneurial people. This are o ur values , they guide us and describe who we are and how we act. If you identify with them, BASF is the place for you! Diversity is our greatest strength! Become a part of our winning formula for success and develop the future with us - in a global team that embraces inclusion and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.