Technical Service Representative

Job description

Accountabilities: Provide responsive technical service at customer sites, supporting product applications and helping drive customer satisfaction, retention, and long-term value. Manage multiple customers across the assigned geography, supporting a variety of product lines and adapting service approaches to individual customer needs. Respond to customer questions and technical requests, providing practical information, troubleshooting support, and recommendations. Perform equipment repairs, replacements, and installations, as well as chemical testing, inventory management, and other on-site service activities. Diagnose technical and mechanical challenges, recommend solutions, and help customers improve operational processes and efficiency. Conduct service audits and on-site testing while monitoring equipment performance, chemical usage, inventory levels, dosage rates, and other relevant operating metrics. Accurately document and communicate findings, abnormal conditions, test results, meter and setpoint readings, and recommended corrective actions. Maintain complete and accurate customer and service information using analytics, CRM, and other data-collection systems. Learn and utilize relevant digital tools, including eTools, system surveys, cost calculators, and equivalent technical resources. Collaborate effectively with internal teams and cross-functional support functions to resolve customer issues and deliver consistent service. Manage schedules, priorities, and travel requirements independently while maintaining a high standard of technical and customer service. Uphold strong standards of communication, customer focus, innovation, integrity, safety, and continuous improvement. Requirements Must reside in British Columbia. 2+ years of experience in mechanical, chemical, industrial, or a closely related technical environment. Strong mechanical aptitude; experience with electrical systems and pipefitting is preferred. Demonstrated ability to perform technical and mechanical testing in field or customer-site environments. Strong troubleshooting and problem-solving skills, with the ability to understand technical issues and develop practical solutions. Excellent verbal and written communication skills, with the ability to explain technical information clearly to customers and colleagues. Strong time-management and organizational skills, with exceptional attention to detail. Ability to understand and effectively support a diverse range of products and technical services. Comfortable adapting to different customer requirements, operating environments, and unexpected service situations. Ability to work independently with minimal supervision while also collaborating effectively with cross-functional teams. Proficiency with Microsoft products, CRM platforms, analytics tools, and other systems used for documentation and data collection. Willingness and ability to travel up to 25%, including occasional overnight travel. Commitment to safe working practices, environmental responsibility, ethical conduct, and customer-focused service. Ability to perform the essential functions of the role with or without reasonable accommodation. Benefits Health insurance. Dental insurance. Vision insurance. Life insurance. Retirement savings plan with company matching. Paid holidays and vacation time. Income protection plans. Opportunities for professional development and career advancement. Exposure to a broad range of customers, manufacturing environments, technical centers, and product applications. A dynamic, flexible, and collaborative working environment. Opportunities to make an immediate impact through technical problem-solving and process improvement. A culture emphasizing ethical behavior, communication, workplace and home safety, and environmental stewardship. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Service Representative based in Canada. This is a hands-on technical service role supporting industrial and fleet-wash customers across British Columbia.You’ll work directly with customers to troubleshoot technical challenges, improve processes, and reduce their total operating costs.The position combines field service, mechanical and chemical expertise, customer relationship management, and technical problem-solving.You’ll manage a diverse customer portfolio and provide on-site support, testing, equipment service, and product guidance.Success in the role depends on strong communication, independence, attention to detail, and a genuine customer-first mindset.With travel of up to 25%, you’ll have the opportunity to build trusted relationships while making a measurable impact on customer operations.The role offers a dynamic environment where safety, innovation, collaboration, and continuous improvement are central to how work gets done.