Technical Service Representative, Electrical/Mechanical

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. Competitive wages: base pay is $64.66/hour. Discussion regarding full compensation package conducted upon initial pre-screen. Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability) Health Care and Personal Wellness spending account Company-sponsored registered pension plan (RPP) and matching program. Safety boot voucher Paid vacation Company-supplied tools 4/5 Rating on Glassdoor Sustainable employment Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment Please visit our website for more information. Job Overview If you’re the kind of technician who thrives on solving complex problems in the field, working on massive machines, and being the expert people rely on when things get tough, this role is built for you. As a Technical Service Representative, you’ll take your electrical and mechanical expertise into open‑pit mine sites, tackle real‑world challenges on Komatsu/P&H equipment, and play a key role in keeping some of the world’s largest machines running at peak performance. If you want variety, autonomy, and technical depth — this is it. Reports to: Lead, Technical Services Shift: 7x7- 12h shifts Safety Sensitive: Yes- drug & alcohol testing, physical demand fit testing, RCMP criminal record check and submission of 5-year provincial driving record will be required Travel: up to 50% travel within Canada and the USA Relocation: This position does not offer relocation Key Job Responsibilities Commission, troubleshoot, maintain, and repair P&H/Komatsu surface mining equipment in open‑pit environments Support equipment builds, shovel assemblies, commissioning, and follow‑up service work Diagnose complex electrical, hydraulic, mechanical, and structural issues using advanced technical knowledge Adjust, repair, or replace components and systems according to approved scopes of work Test and verify equipment performance to ensure safe, reliable return to service Build strong customer relationships, provide on‑site technical support, and coach maintenance teams Document service work, failures, and reliability issues; communicate recurring problems to engineering and product support Participate in machine audits, outage planning, and technical meetings Travel and work overtime as required Qualifications/Requirements Red Seal Electrician , HET , or Millwright (dual‑ticket strongly preferred) 3+ years of field experience; open‑pit mining exposure is an asset Strong understanding of mining shovels, drills, and loaders, with proven troubleshooting ability Experience with P&H and/or CAT/Bucyrus drills and shovels is an asset Proficiency with PLCs, digital drives, advanced control systems, and 24V systems (CAN bus an asset) Ability to diagnose faults, perform repairs, and verify equipment performance in field conditions Strong communication and customer‑support skills; able to work independently and with multi‑discipline teams Knowledge of welding technology, structural inspection, and interpreting technical procedures Proficiency with Microsoft Office (Word, Excel, Project) Additional Information This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay. Artificial Intelligence (AI) may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions. All hiring decisions are made by our human hiring teams and your application will be reviewed and considered personally by one of them. Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes. At Komatsu Canada we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted. We recognize and honour the deep history, cultures, and traditions of the Indigenous Peoples and Nations across Turtle Island. As part of our ongoing journey toward reconciliation, we are committed to building respectful and meaningful partnerships with Indigenous communities throughout Canada. We acknowledge that our team members live, work, and connect on the traditional and ancestral homelands of Indigenous Peoples, and we strive to do so with humility, awareness, and respect .