Technical Service Representative in Waterville, Maine

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. POSITION SUMMARY: DuBois Chemicals is looking for a high performing Service Representative to support our paper mill customers in central Maine. DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. Our scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect. KEY RESPONSIBILITIES: Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention. Manage multiple customers across given geography that utilize a variety of product lines. Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction. Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service. Ability to report, document communicate findings, abnormal conditions and offer recommendations. Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes. Effectively communicate and collaborate with team members, as well as other cross functional support employees. Learn and assist with DuBois eTools, System Surveys and Cost Calculators. Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service. Travel to assigned customers to conduct service audits. Must be able to perform the essential functions of this position with or without reasonable accommodations. MINIMUM QUALIFICATIONS: 2+ years of mechanical, chemical, or industrial experience. Mechanical Aptitude in electrical and pipefitting preferred. Strong time management skills with attention to detail. Ability to understand the products and services offered by the company. Excellent oral and written communication skills. Proficient in performing technical/mechanical on-site testing. Ability to adjust to various customer needs and situations. Ability to work independently with minimal supervision. Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools. Ability to walk many miles per day Ability to lift 50 pounds Ability to travel up to 25% including overnight travel. Position comes with a company vehicle, gas card, lap top, and cell phone! DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.