Technical Services and Warranty Specialist

Job description

We are seeking a Technical Services and Warranty Specialist with strong electrical and controls troubleshooting experience to support our industrial air compressor product line. This is a factory-based technical support role that serves as the frontline technical authority for Channel Partners and field technicians. The primary responsibility is to answer technical phone calls and emails from the field, diagnose electrical and control-related issues, and walk technicians step-by-step through safe and effective repairs—often without access to manuals or schematics on site. This role acts as the technical bridge between the factory and the field, ensuring accurate diagnosis, correct parts identification, and safe work practices. This is not an IT or software support role. While our products include control systems, the work centers on electrical diagnostics, motor control, VFDs, sequencing logic, sensors, and hands-on industrial equipment troubleshooting.