Technical Services Manager

Job description

About the role Core Education is seeking a Technical Services Manager to lead the operation and continuous improvement of our information technology services and infrastructure at Greensboro College. This role is a critical bridge between technology and the campus community — driving innovation, ensuring reliable systems, and directly supporting our mission of student empowerment and achievement. You'll oversee the day-to-day performance of our IT infrastructure, lead a small team of technical professionals, and help guide the college's digital transformation through smart technology adoption and vendor management. What you'll do Maintain 99%+ uptime of critical IT infrastructure — networks, servers, security systems, and end-user devices — through proactive monitoring, optimization, and incident response Research, evaluate, and implement modern technologies that measurably improve business and academic operations Manage technology procurement and vendor relationships, negotiating contracts and ensuring compliance with licensing agreements and service level standards Develop and enforce IT policies, procedures, and technical standards that strengthen security, efficiency, and the user experience across campus Lead and develop a team of technical professionals (Network Administrator and Technical Support Specialist), building a culture of technical excellence and service Deliver data-driven reporting and analytics that inform technology strategy and demonstrate the value of IT to college stakeholders Troubleshoot and resolve complex issues across network infrastructure, hardware, software, and telecommunications Maintain an accurate inventory of software licenses and hardware assets, tracking renewals and ensuring compliance Coordinate scheduled maintenance and manage after-hours support for time-sensitive projects Qualifications Required: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent combination of training and experience) 3+ years of hands-on experience supporting enterprise IT infrastructure and services Demonstrated experience with Windows Server environments, Microsoft 365, Active Directory, DHCP, and virtualization technologies Proven experience with VPNs, firewalls, and network security technologies Experience supporting multiple operating systems (Windows, macOS, Linux), browsers, and end-user devices Background in software procurement, licensing management, and vendor coordination Experience with data systems, reporting tools, and analytics Preferred: PMP or similar project management certification Security certification (Security+, CISSP, CEH, or equivalent) ITIL Foundation certification or higher Scripting or development experience (PowerShell, Python, etc.) Previous supervisory or team leadership experience Skills That Will Help You Succeed Strong analytical and systematic troubleshooting skills Excellent communication with both technical and non-technical audiences Ability to prioritize competing demands and manage projects to deadline Self-motivated, with a strong sense of ownership and accountability A collaborative team player who's equally comfortable working independently A customer-service mindset — patient and empathetic with end users A continuous-learning mentality in a fast-changing technology landscape Work Environment Based on the Greensboro College campus in Greensboro, NC Occasional evening and weekend work for system maintenance, upgrades, and urgent support needs Availability for after-hours emergency response as needed Ability to lift/move IT equipment up to 50 lbs, and to access network infrastructure in server rooms, under desks, or via ladder About Core Education Core Education is a dynamic organization dedicated to transforming the business model of higher education through innovative programs and partnerships. We work collaboratively with colleges and universities to enhance learning experiences, promote student success, and drive positive outcomes.