Technical Services Manager (Europe), Technology

Job description

Title: Technical Services Manager (Europe), Technology Kellogg Brown & Root GmbH has successfully designed and supplied its Critical Minerals technologies to more than 750 plants globally. Active in the market since 1947, KBR - former Plinke - technologies have supplied more than 500 technology references all around the world for inorganic acid treatment, purification and concentration. For more than seven decades, our technologies have developed and maintained market leadership through continuous technological advancement, optimized solutions for our clients, unmatched quality and reliability in design and supply, and supply of full-cycle service and spare parts. KBR technologies support many different industry segments including chemicals and fine chemicals, fertilizers, explosives, pharmaceuticals and life sciences, metallurgical, petroleum refining, and other industries. KBR activities range from the conceptual design of technology solutions for plant engineering, through basic and detail engineering, to the supply of proprietary equipment and subsequent commissioning. When you become part of the KBR Technology team, your opportunities are endless. We are a leading global engineering, construction, technology, and services company on a growth path into the Energy Transition. KBR Technology specializes in developing and licensing energy-efficient and cost-effective process technologies that provide environmental, economic and technical advantages to global energy. KBR’s Sustainable Technology division is seeking a strategic and customer-focused leader for within the Technology Technical Services group. This role is central to helping our technology licensees and customers, including both install base and grassroots projects, optimize their operations and maximize their asset performance. They will report to the Global Director of Technical Services and be supported by the Technical services leadership, PSL teams and Sales to build the pipeline of opportunities, manage customer accounts, and oversee the delivery of all technical services work. Position Description The Technical Services Manager will support our customers to drive measurable improvements in production, reliability, asset integrity, emissions, and operating costs, while actively building a pipeline of opportunities and supporting business development efforts for each of the Technology PSLs. The role requires the ability to travel to customer sites and other KBR offices as needed. Responsibilities will include: Customer Engagement & Strategic Planning Partner with customers to understand operational goals and long-term investment strategies. Support operations / capital expenditure planning by identifying performance gaps and recommending targeted solutions in conjunction with our technical experts. Support Sales to establish Technical Service Agreements that ensure the appropriate level and range of support is available. Ensure existing agreements are tracked, renewed and maximize revenue producing potential from each agreement. Performance Optimization & Value Delivery Develop and establish tailored support models and programs that deliver sustained levels of performance and measurable improvements by pulling together the range of capabilities and solutions available within KBR. Monitor client program KPIs and proactively support them to address risks to operational efficiency and reliability. Facilitate workshops bringing together client and KBR SMEs to develop performance improvement and optimization plans Opportunity Development & Business Growth Collaborate with Sales, Technology PSL, Project Management and Engineering teams to identify, qualify, and acquire new opportunities within existing accounts and grassroots projects. Contribute to the business development strategy by aligning customer needs with KBR’s service offerings. Act as the key interface between Technical Services and Critical Minerals Sub-PSL. Linking the global TS group and the CM expertise in the Bad Homburg office. Relationship Management Build trusted relationships with stakeholders across customer organizations, from technical teams to executive leadership. Support regular performance reviews and strategic alignment sessions. Operational Excellence Work with sales to manage customer interactions, track performance metrics, and maintain account visibility within KBR’s CRM system Ensure accurate documentation of success plans, opportunity pipelines, and customer feedback. Customer Advocacy & Continuous Improvement Represent the voice of the customer within KBR, influencing service delivery and product development. Share insights, success stories, and lessons learned to drive continuous improvement. Requirements Essential Bilingual, with fluency in both English and German. Ability to work in cross-functional and multi-cultural environments Must have the ability to clearly convey technical concepts, business models in both verbal and written communications to clients, peers and KBR management. a relevant number of years of experience in asset management, process engineering, or customer-facing technical roles in energy, refining, chemicals, minerals, or industrial sectors. Demonstrated experience in business development/acquisition, opportunity shaping, and strategic account growth. Strong understanding of project management, asset lifecycle management, operational KPIs, and capital investment strategies. Excellent communication, analytical, and relationship-building skills. Bachelor’s degree in Engineering, Business, or a related field (advanced degree preferred). Desirable Familiarity with process technologies and licensing models. Experience supporting operating assets, grassroots and brownfield projects. Ability to translate technical capabilities into strategic business value. Other European languages Special Requirements Travel to clients/stakeholders site/offices periodically as well as conference attendance (both domestic and internationally). Must be willing and available for 25-35% travel KBR Company Information At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis. Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services. As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution. #LI-EF1