Technical Services Representative - WebGen

About Orica At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. From the production and supply of explosives, blasting systems, mining chemicals and geotechnical monitoring to our cutting-edge digital solutions and comprehensive range of services, we sustainably mobilize the earth’s resources. It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work. About the role - Technical Services Representative, WebGen (Sudbury, ON) We are glad to announce a new opportunity as a Technical Services Representative, WebGen. This position is a replacement. Help shape the future of blasting through digital technology and automation! Location: This role is to support our clients in Eastern Canada Rotation schedule available: 7 days of work for 7 days off 14 days of work for 14 days off Build your career at the forefront of mining technology WebGen is changing how blasting is planned and delivered. In this hands-on technical role, you will help clients safely and reliably integrate the WebGen wireless blasting service at their sites, from blast design and field execution to troubleshooting, performance reporting, and continuous improvement. WebGen™ is the world’s first commercial wireless blasting system, delivering step change improvements in safety, productivity and blast reliability. It removes the constraints of wired initiation, enabling customers to enhance safety, improve productivity and unlock new opportunities across underground and surface mining. You will serve as a trusted technical partner for both the client and Orica, combining engineering knowledge, practical problem-solving, and strong relationship skills to deliver successful outcomes. What you will be doing Lead safe implementation: Apply Orica and client safe operating procedures, support Health & Safety initiatives, and ensure required WebGen risk assessments, approvals, inductions, and change processes are completed. Support field execution: Encode WebGen primers, directly supervise correct loading into the corresponding blast holes, and oversee firing in line with approved blasting procedures and client-approved blasts. Partner with clients: Lead day-to-day technical communication, provide WebGen coaching, and build strong client operational and technical relationships throughout service delivery. Contribute to blast design: Work with or support the client’s drill and blast engineering team on blast designs that incorporate WebGen. Manage technical data: Ensure blast design, loading, and firing data is recorded, downloaded, stored, and controlled in accordance with WebGen procedures. Troubleshoot and maintain equipment: Identify and resolve technical issues and coordinate maintenance of firing equipment to support WebGen system reliability. Plan for service continuity: Forecast WebGen usage and manage site inventory requirements. Measure and communicate value: Track field-based key performance indicators and provide regular progress reports to the client and Orica. Drive continuous improvement: Identify and evaluate new opportunities to apply WebGen plus other Orica technologies and improve client outcomes. What you will bring • 1 to 2 years of blasting experience in mining operations; underground experience is preferred • 1 to 2 years of experience in mine planning or other equivalent mining experience • Bachelor’s degree or college diploma in mining, civil, surveying, geology, or a related engineering field, or equivalent experience • Project management capability • Strong troubleshooting, problem-solving, and investigative skills • Excellent interpersonal and communication skills • Bilingual English and French, preferred Why Join Orica At Orica, the energy of our people drives change and shapes our future. Our work spans explosives, blasting systems, mining chemicals, geotechnical monitoring, digital solutions, and services. Build expertise in an innovative digital blasting technology Learn from talented colleagues across multiple technical disciplines Grow through flexible and diverse career paths Work in a collaborative, connected, and safety-focused culture Receive competitive pay based on your experience, knowledge, skills, abilities, internal equity, and market data What we offer As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home. Salary to be determined by the applicant’s experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Compensation Between $84,000 and $100,000 per year Eligible for short-term incentive Benefits (Full Time Employees) • Medical on the first day worked. Basic module paid by the employer. • Dental on the first day worked. Basic module paid by the employer. • Life, Disability and Accidental Death & Dismemberment Insurance • Short and Long Term Disability • Retirement / Defined Contribution Pension Plan (DCPP) • Holidays - twelve nationally and/or provincially recognized holidays per calendar year • Paid Time Off We respect and value all Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status. Our recruitment process uses AI to help screen applications and identify candidates with relevant qualifications. While AI assists with the review, all applications receive a human review by our recruiting team. Our goal is to ensure a swift, objective, and fair evaluation of all applicants. Candidates will be notified in more detail as they progress through the application stages. Orica is committed to building a diverse and inclusive culture where our people feel engaged, respected, and connected. We have been made aware that some individuals have received scam emails which include false and invalid offers of employment from Orica. Please note that Orica will not offer employment to any candidate without first undertaking a formal application and recruitment process. All candidates are required to actively participate in the recruitment process applicable to the specific role and location where the role is based, prior to any offer of employment being made.