Technical Services Specialist

***"Technical Services is one of the most collaborative and energizing teams I’ve ever been part of. We balance deep technical problem-solving with meaningful client partnership, and no one does it alone. On any given day, someone is ready to jump in, share knowledge, or celebrate a win with you. It’s a team that genuinely cares about doing great work and about each other; and that’s why I love showing up every day."*** - Wyatt Hook – Director, Technical Services As a Technical Services Specialist, you’ll take on a more advanced, consultative role supporting Absorb’s clients through technical integrations, data solutions, and cross-system automation. This is an opportunity for someone who enjoys blending client engagement with hands-on technical execution; someone who thrives in complexity; someone who is as comfortable guiding a conversation as they are diagnosing an integration challenge. You’ll lead technical projects from scoping to delivery, support more advanced integration use cases, and serve as a mentor and subject matter resource to our team. You’ll also help shape how our team works by contributing to process improvements, documentation, and new service offerings. This role is well suited for someone ready to expand beyond typical support responsibilities and step into deeper ownership, influence, and autonomy. Do you want to learn more about Absorb from a current employee? Check out the video below: [Absorb Culture - Absorb LMS](https://absorb.wistia.com/medias/mgon9fo3e2?wvideo=mgon9fo3e2) **What You’ll Do:** Project Leadership & Client Partnership - Lead scoping sessions, confirm requirements, and build achievable project plans that align to technical realities and client goals. - Manage integration and data projects end-to-end; ensure timely and high-quality delivery. - Translate complex technical concepts into actionable, client-friendly guidance. - Build strong, trust-based client relationships rooted in clarity, reliability, and service excellence. Technical Execution & Integration Work - Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset. - Support and deploy advanced integrations including RESTful APIs, Single Sign On, CRM/HRIS connections, and turnkey integration packages. - Troubleshoot and resolve data challenges; advise clients on best practices in modeling, validation, governance, and integration design. - Contribute technical expertise to BI and analytics conversations, helping clients understand how to structure or leverage their learning data. Team Contribution & Continuous Improvement - Mentor and support Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance. - Act as a subject matter resource for more complex or high-visibility integration projects. - Lead or contribute to continuous improvement initiatives that elevate our processes, documentation, and client experience. - Partner cross-functionally (Product, Technical Support, Client Success, Engineering, etc.) to solve multi-layered technical and data challenges. **What you'll bring:** - Minimum 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role. - Demonstrated success in a client-facing technical role with a focus on communication, clarity, and expectation-setting. - Strong understanding of data models, validation, transformation, and system-to-system integration concepts. - Ability to analyze and translate complex business requirements into clear technical approaches and recommendations. - Proven ability to manage multiple projects while maintaining high standards of documentation and service. - Comfortable working independently while collaborating effectively across teams. - Familiarity with AI tools and agents. **Additional Preferred Requirements:** - Experience with Zendesk, JIRA, Confluence, and related operational tools. - Experience working with APIs, SSO (SAML/OAuth/OIDC), and SQL. - Familiarity with common CRM and HRIS connectors (Salesforce, ADP, UKG Pro, BambooHR, Dayforce, Workday, etc.). - Exposure to BI tools such as PowerBI, Sisense, or Snowflake. - Second language (French or Spanish) is an asset. **Technologies we use:** - Absorb LMS & DMS, SQL (MSSQL), Zendesk, Salesforce, JIRA/Confluence, MS Office Suite, Workato, Co-Pilot. **Are you ready to become an Absorber?** **What we offer:** - Fully remote-first work with flexible work arrangements 🏡 - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 - New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 - Endless opportunity for career growth and internal mobility 🌱 - Employee driven DE&I programs 🫶 **Who are we?** Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities. **Our values are simple:** - **We achieve exceptional results by genuinely caring about each other and the work we do** - **We’re united, and we grow through our commitment to elevating continual learning!** **AI @ Absorb** We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way. We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications. Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.