Technical Solution Specialist

Job description

Technical Solution Specialist This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Complete Care (CC) represents our most advanced and comprehensive support offering, purpose-built for organizations where downtime is not an option. Through strong strategic partnerships and a highly tailored approach, we deliver solutions that safeguard our customers’ most critical business outcomes. Clients invest in Complete Care because they trust us to keep their operations resilient, responsive, and always on. Central to this mission is the Advanced Solution Center (ASC)—a hub of expertise where technical excellence meets urgency. Staffed by highly skilled professionals with a mission-critical mindset, ASC is dedicated to restoring business operations swiftly and effectively. With rapid response capabilities and deep technical knowledge, the team ensures that every challenge is met with precision and speed. Through a seamless blend of proactive and reactive support, guided by ITIL-based best practices, the Advanced Solution Center enhances system availability and optimizes overall IT performance. Within this dynamic environment, we offer an exciting opportunity for a Technical Solution Consultant to take ownership of end-to-end resolution of complex, high-impact issues faced by HPE enterprise customers, making a tangible difference where it matters most. Roles and Responsibilities: Serve as a trusted remote technical expert, diagnosing complex customer incidents through deep log analysis and turning challenges into swift, effective resolutions. Develop a comprehensive understanding of each customer’s IT and business landscape, ensuring every solution aligns seamlessly with their operational goals and critical priorities. Provide strong technical leadership across incident analysis, management, and root cause investigations, guiding issues from disruption to clarity and closure. Act as a strategic advisor, clearly communicating recovery plans, building confidence in identified root causes, and designing forward-looking action plans to prevent recurrence while enhancing overall IT resilience. Take a holistic view of every incident, driving resolution with a sharp focus on customer experience, consistently meeting—and exceeding—expectations. Collaborate and lead across diverse technical teams, including engineers, field specialists, management, and third-party partners, to accelerate problem resolution and deliver impactful outcomes. Partner closely with account teams to support proactive initiatives, contributing to continuous improvement and long-term customer success. Education and Experience Required: Bachelor’s degree in computer science/engineering or related field Minimum 2-3 years’ experience in any of the following product lines. Hands-on expertise across HPE’s storage arrays—including 3PAR and Primera arrays, MSA, Brocade SAN, StoreOnce, and the next-generation Alletra/Nimble platforms Strong foundation in HPE enterprise compute, spanning ProLiant and Synergy server architectures, with a solutions-oriented mindset. Complemented by exposure to virtualization and open technologies such as Broadcom vSphere, Linux, and Microsoft platforms, bringing added versatility and depth. Added advantage if the candidate: Proven collaboration and effective communicator to internal and external customers Advanced troubleshooting skills in heterogeneous environment Able to lead and drive complex problems #LI-Hybrid Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #indonesia #operations Job: Services Job Level: Specialist HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.