Technical Solutions Consultant - AUS

Job description

ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. YOUR ROLE We’re looking for a Technical Solutions Consultant to join our rapidly scaling team. You’ll work closely with our Sales and Solutions teams to implement the Zip Integration Platform for our customers. As every business needs our type of product, you’ll work with a variety of new clients and industries. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks. YOU WILL The Technical Solutions Consultant is a key part of our professional services team helping customers get up and running on the Zip platform. They will use our Zip methodology and work closely with the Solution Lead to advise the customer, technically integrate the Zip solution for that customer, and transfer knowledge to the customer. Zip projects are typically fast-paced and you will work with multiple customers and be a trusted technical expert in your field. - Integrate Zip into customer’s IT landscape - typically ERP, Ticketing, TPRM, CLM, and other procurement tools. - Design and document the integration architecture considering the customer’s requirements. - Validate customer requirements against third party API documentation. - Work with customer stakeholders to build integrations leveraging Zip’s internal iPaaS solution. - Unit test the configuration with the customer. - Provide periodic status reports to your manager and/or client. - Provide accurate estimations and timelines of work performed. - Collaborate with the product team to steer and provide ongoing feedback to continually improve the Zip product. - Improve our technical processes to help our customers accelerate the time to value. QUALIFICATIONS - 4+ years experience integrating systems with ERP, P2P, Ticketing, CLM, and TPRM systems. - Experience using iPaaS tools to configure integrations required. - Experience with Python/Javascript scripting - Experience working with XML / REST based endpoints and standard authentication protocols. - Past ERP implementation, integration, configuration or administration experience is beneficial but not required. - Ability to translate highly technical information for audiences with varying degrees of technical knowledge. - Ability to lead data architectural discussions and design customer integration solutions for commercial and mid-market customers. - Comfortable working with API documentation. - Comfortable testing and troubleshooting integration errors. - Able to understand customer requirements and document that information quickly, with little oversight - A continual learner and open to learning new technologies that Zip may integrate with in the future. - Strong communication skills - Extreme attention to detail and pride yourself in being incredibly proactive - Experience working with product and engineering teams - A relentless focus on customer success. PERKS & BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. This role will be located in Sydney as we expand our Australian team. - 📈 Start-up equity - 🚠 Team building events - 🌴 Flexible PTO - 💻 Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!