Technical Solutions Engineer - Cloud, Hyperscalers and AI networks

Job description

Who You’ll Work With Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success. We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction. What You’ll Do The ideal candidate possesses the ability to troubleshoot complex and dynamic Hyperscaler customer environments, including networks built to support AI and accelerated computing workloads, while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required. Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach. Responsibilities Resolve customer concerns raised during installation, operation, maintenance of Arista products Investigate complex hardware and software network issues, collaborating with sales, account teams, and development teams, to provide post-call summaries including root cause and next step solutions. Document customer communication and recurring technical issues to support product quality and product development programs. Working knowledge of networking industry, products, and protocols Working knowledge or experience with data centers powering Artificial Intelligence is highly desired Preferred minimum of 3-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies: L1 and L2 Technologies including: Auto-negotiation including FEC, L1 debugging, VLAN, LACP, LLDP, STP/RSTP/MST, MACSec L3 Technologies ARP, Core Routing (OSPF, BGP, IS-IS), IPV4 & IPv6, MPLS, LDP, DHCP, VARP/VRRP, VRF, ICMP, ECMP System Administration AAA/TACACS, SNMP, Sflow, ACL Cloud and AI Technologies Including: QoS, FlowControl, PFC, Packet Forwarding and Buffering, Shaping and Policing Open source network operating system especially SONiC is highly desired Experience with troubleshooting tools such tcpdump, and Wireshark (or similar packet generation and analysis tools) is required A strong comfort level with Linux is highly desired Familiarity with shell scripting, python, gNMI/gRPC or Ansible is a plus Troubleshooting high-speed network connections (400G/800G), familiarity with OSFP/QSFP/LPO optics and link diagnostics like PRBS will be a plus Minimum education preferred is a BS in a technical field (Network focused preferred). Industry certifications preferred. Excellent written and verbal communication skills for audiences ranging from engineering to executive management Customer facing experience or prior TAC experience is highly desired. Compensation Information The new hire base pay for this role has a pay range of $90,000 to $150,000. Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location. #LI-SP1 Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines. Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges. At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.