Technical Success Manager - Progress Federal Solutions

Job description

We are Progress (Nasdaq: PRGS) — the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Technical Success Manager and help us do what we do best: propelling business forward. This role sits within the SLED team at Progress Federal Solutions and supports one of our most strategic public sector accounts. The ideal candidate will be in Mississippi due to where the focus accounts are, but we will also consider those in the Washington DC area that can travel to MS on a regular basis. Progress Federal Solutions is a wholly-owned subsidiary of Progress Software, a publicly held company building products that impact millions of people every day. Across the globe, Progress technology has been used to discover new medicines, run the world’s financial systems, deliver citizen services, and much more. Progress Federal Solutions focuses on servicing the U.S. public sector, including our State, Local & Education (SLED) team that supports state agencies, local governments, and educational institutions across the U.S. Our primary product is a highly differentiated data management platform that helps our customers on their journey to get more value out of their enterprise data. We enable organizations to integrate all their data and metadata, power transactional and analytical applications, and curate data for machine learning and AI. To learn more visit . Are you the kind of leader who can hold a room of agency executives, then twenty minutes later get into the architecture weeds with a delivery team? Do you want to plant your flag on a single marquee public sector account and grow it into something bigger? If so, we want you on our team. We’re looking for a technical leader and program manager to own one of our most important SLED accounts. This is a hybrid Technical Account Manager and Customer Success Manager role with real teeth: you’ll serve as the executive face to customer leadership, help keep the priorities of the delivery team aligned to business imperatives, and partner shoulder-to-shoulder with the account executive to grow the footprint across a portfolio of mission-critical projects on our data platform. This isn’t a coordinator role. You’ll work with the customer and delivery team to prioritize deliverables and schedule, and own the customer relationship from the program manager up through senior government leadership. When something’s on fire, the customer calls you. When they want to talk about what’s next, they call you. When sales needs an inside track to expand, you’re the one with the relationships to make it happen. This is a hands-on role with a 50% billable target to the customer. You’ll be in the work — contributing directly to delivery on the account — not just managing from above. The other half of your time goes to team leadership, customer success, account growth, and internal coordination. A note on where this role sits: you’ll report into SLED sales leadership, not the consulting organization. We want a leader who treats this account like a business to be grown — partnering daily with the account executive, owning the customer relationship, and turning delivery excellence into expansion. You’ll have full operational authority over the on-site team and full collaborative access to the broader consulting and product organizations to get the work done right. In this role, you will: Own the marquee account end-to-end — program management, customer success, and account health — across a portfolio of concurrent projects running on our data platform. Serve as the senior technical and executive point of contact for customer leadership — from program managers through agency directors and other senior officials — building the trust that turns a vendor into a partner. Partner directly with the Account Executive to drive account growth: identify expansion opportunities across new mission areas, support pursuits, shape proposals, and convert delivery success into new business. Work with the Development Team Lead to craft the technical strategy across the account. Translate mission goals into solution architectures, drive consistency across project teams, and make sure every engagement is reinforcing the customer’s long-term investment in our platform. Run the cadence that keeps the account healthy: project management, success planning, executive business reviews, value reporting, quarterly roadmap sessions, and steering committee meetings. Be the escalation point. When delivery issues, technical risks, or customer concerns surface, you triage, mobilize the right resources internally, and drive resolution. Identify new business stakeholders in the account and drive brainstorming workshops, executive briefings, and innovation planning sessions that surface new use cases and turn them into funded work. Advocate for the customer inside Progress. Surface product feedback, usability insights, and emerging requirements to product, engineering, and leadership teams to influence the roadmap of the Progress Data Platform. Coordinate with internal product, engineering, professional services, and partner teams to ensure delivery excellence and on-time outcomes across every workstream. Be the senior face of Progress Federal Solutions on this account — a thought leader who can speak to mission, technology, and value with equal credibility. Your Background: Significant experience in senior technical and customer-facing role customer success, technical account management, solution architecture, professional services leadership, or technical consulting. A track record of owning strategic accounts is a must. Demonstrated people leadership experience: Mentoring and developing technical teams. Comfortable being accountable for both individual delivery and team performance. Proven ability to grow an account in partnership with sales. History of expansions, renewal growth, or new business that you helped land. Strong technical depth across enterprise data platforms. Hands-on familiarity with NoSQL, relational, and/or graph databases (NoSQL strongly preferred), and comfort with JSON/XML data modeling, modern source control, and enterprise software development practices. Understanding of data platforms andenough capability to engage credibly in architecture and code-level conversations with the team and the customer. Excellent executive communication skills. You can move between a customer’s technical leads and their senior leadership without changing gears awkwardly. Public speaking experience is preferred. Public sector experience: you understand how state and local agencies (or higher-ed institutions) buy, how programs run, and how to operate inside a customer’s environment. Willingness and ability to be on-site with the customer in customer spaces on a heavy cadence. Extended on-site rotations should be expected. Comfort carrying a renewal/expansion target while also managing the broader account. Additionally, it would be beneficial if you have: Direct experience with MarkLogic or the Progress Data Platform. Background in Healthcare, Human Services, Health IT, or health insurance a plus Experience leading delivery on multi-million-dollar state, local, or higher-ed programs with concurrent workstreams. Familiarity with SLED procurement vehicles and cooperative purchasing (NASPO ValuePoint, GSA, state master contracts). Background in AI/ML, geospatial systems, or semantic technologies. Knowledge of search indexing, modern web frameworks (React, Vue, Angular), or BI tools like Qlik, Tableau, or Power BI. Exposure to Kafka, NiFi, Boomi, MuleSoft, or container technologies (Docker/Kubernetes). Linux/shell scripting and cloud familiarity (AWS, Azure, Google Cloud). A military or public sector background. Base Salary Range: $153,000 - $180,000 This position is also eligible to participate in our plan (up to $95,000 at goal). Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below. If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance. Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave. Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health. Apply now! #LI-remote