Technical Support Administrator (Non I.T)

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Provide administrative, technical and editorial support to the specifications team for efficient production and quality control of specifications and master documents. Assist with printing, compiling and issuing project specifications, following internal document control procedures and ensuring correct revisions, naming conventions and document layout elements. Support technical and administrative tasks, including setting up bids/ projects, managing team and project folders and data, creating fee proposals, and updating project finance documentation. Help address client comments, update the Technical Reference Sheet (T-Sheet) (specification index) and manage documents. Work alongside the full-time Proofreader to ensure specifications are proofread for grammar, spelling, punctuation and formatting consistency, clear technical inaccuracies, and that regulations and standards are current and applicable to the project region. Maintain and update master data sets, reviewing regulations, standards and manufacturer/ product information with Technical Leads. Review and update Quality Management procedures, including the Best Practice Guide, in response to feedback from the team and project lessons learnt meetings. Qualifications Excellent written and verbal communication skills (English Language). Strong knowledge of British and American English grammar, spelling and punctuation. Proficient with PDF X-Change Editor, Microsoft Word, Excel, Outlook, PowerPoint, Teams, and able to pick up industry-specific specification software. Familiar with and open to using AI tools for efficiency. Highly organised, detail-orientated, and able to manage multiple tasks accurately. Professional, calm and reliable when supporting deadlines and high-volume outputs. Punctual and methodical with a ‘right first time’ approach. Flexible and willing to adapt to new systems and processes. Able to express ideas clearly, follow procedures precisely, and proactively respond to tasks. Strong relationship-building skills at all levels. Degree qualified; background in document control, technical administration, editorial, or QA/QC is desirable. Additional Information At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address ReasonableAccommodationsUKI@aecom.com if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.