Your mission
Are you passionate about technology with a purpose? Want to make a meaningful impact on people's health? Want to work in an AI-native company? At Relu, we're growing - and we're looking for a Technical Support & Quality Specialist to own our Support & Release Quality. You will:
Facilitate Onboarding: Set up and manage our "Relu Academy", a learning corner on our platform that shows customers everything Relu can do, kept alive through continuous updates to our knowledge base, the AI bot, and our tutorial videos
Boost Support: Manage all tickets from customers and set up a system for doing so. This includes automating as many recurring questions as possible by building and maintaining the Knowledge Base, which our AI uses to answer them. Identify recurring / important problems and work with the right team member to fix them, and keep these customers in the loop throughout.
Guarantee Quality: Test new and existing features before every release, so nothing breaks, and you're not left drowning in tickets afterward
Your profile
What you should bring to the team:
We're open to two different backgrounds for this role — the common thread is you're tech-savvy, endlessly curious, and take real ownership:
Profile 1 — Dental domain expert, tech-curious
Dental technician training, or hands-on employment in a dental lab
Some direct experience communicating with customers or clients (support, sales, patient-facing, or similar)
Deep intuition for what makes a dental design clinically and technically sound
Curious about AI and software, and quick to pick up new tools even without a technical background
Profile 2 — Technical builder, dental-curious
A Master's degree in a technical or business-technical field (e.g., Computer Science, Software Engineering, Data Science/AI, Business Engineering, Information Systems)
Clear evidence of hands-on technical ability: automations, scripts, or tooling you've built and some exposure to customer service
Comfortable setting up automations, small data pipelines, and internal tooling
Genuinely interested in direct customer contact and support work, not just building behind the scenes
Willing to learn the dental lab space and the specifics of dental design from the ground up
The 'Nice-to-haves':
Knowledge of what a good dental appliance design, e.g. night guard, crown or orthodontic model looks like
Experience with no-code/automation tools or chatbot platforms
Familiarity with tuning, training, and guardrailing AI chatbots
Experience with support/ticketing tools and knowledge base platforms
Basic video editing skills
How you work:
Tech-savvy: a quick learner, happy to use AI tools for automation
Proactive: you fix the underlying problem, not just the ticket in front of you
Detail-obsessed: when you test a release, nothing slips past you
Ownership-driven: you'd rather build the fix than file it and wait for someone else
Adaptable: equally comfortable answering a customer and regression-testing a release in the same day
Our Tech Stack = Your Tech Stack
Sales & Business: Slack, Notion, Linear, HubSpot Service Hub, Claude Product (for Profile 2): python
Practical Requirements / Eligibility
Fluent in English (written and spoken)
Valid work authorization in Belgium
Able to work from our Leuven office at least 3 days per week
Why us?
A mission that matters: we're improving dental care and making higher-quality dentistry accessible to everyone, globally
A driven and collaborative team that believes in making work fun
A sunny office with a stunning view over Leuven, plus walks to the park and coffees by the Vaartkom
Fun team culture: after-works, regular sports sessions, hackathons, retreats
Opportunity to grow into broader roles as the company — and you — scale
