Technical Support Analyst

Responsibilities include new hardware deployment, infrastructure changes, and assisting technical teams in troubleshooting and recovery of networks, servers, phone systems and manufacturing/warehouse systems. End user support focus on asset refresh of desktops, laptops and printers. (Assist with asset refreshes when coordinated with a schedule support visit) Directs and influences customers to follow I/T policies and procedures Maintain confidentiality - Shares resolutions with team members and 1st level support Participates and contributes in team meetings Identifies internal or external resources to address issues Has excellent customer service skills Troubleshoots medium to high complexity issues and resolves within SLA Develops clear and concise work product deliverables Can work on multiple tasks and set work priorities to meet deadlines In-depth knowledge and experience configuring and supporting Windows servers and PCs (software and hardware). Experience installing and configuring local area network equipment (routers, switches, network-attached printers, wireless APs, etc.) Ability to troubleshoot issues across the overall infrastructure stack (server/network/client). Track record of providing excellent customer service. Open to new ideas and a proven team player, works well under pressure with tight deadlines while maintaining composure and positive attitude. Works independently, prioritizes work and assigns appropriate sense of urgency to issues 5+ years experience supporting technical infrastructure in a large scale, distributed environment. A+ or equivalent certification desired Cisco network certification desired Microsoft certification desired All your information will be kept confidential according to EEO guidelines. Jay Krg Tech inc 661 367 8000 Ext 406 | jeyakumar @