Technical Support Analyst

Job description

Exp : 3-5 years Job Description Level 2 support - Incidents/Requests/Change/Problem management · Managing of the patches and software update process for the below products for End User systems across enterprise (Including but not limited to) o Visual Studio .Net (Multiple Versions) o .Net Framework (Multiple Versions) o Oracle Java Run Time Environment (Multiple Versions) o AJAX tool kit o Silverlight Tools & Runtime o NuGet o TFS o Expression Studio o Enterprise Library · Research and communicate version-to-version product changes when requested and review product changes by vendor to determine upgrade needs of existing products. · Determine requirements for Software Installation · Communicate product information (release changes) as appropriate and be a primary contact for end-users and other technical areas for information on the configuration of products supported. · Implement monthly security patches for any or all of the above supported products. · Implement Java security patches as needed. · Prepare Issuance package for SW installation and Configuration as appropriate for target platform. · Create and Update Test Cases and Test the issuance package / Software Update on appropriate platform and help coordinate user acceptance testing. · Verify Installation/Upgrade on target platform. · Troubleshoot issues in end user computers relating to the software updates for the relevant products in scope. · Create and maintain Knowledge Items for commonly recurring issues. · Proactively track and propose KIs which can be used by Level 1 support team to resolve incidents. Other activities · Work prioritization. · SLA tracking and adherence. · Client coordination, hosting and attending client meetings. · Client end user interaction for issue resolution. · Identify & implement process improvement & value addition. Notice Period: 15 Days Hi, We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details. Closing Block Full Name (As per PAN CARD): Self Mobile number: Alternate Number: Email Address: Total Experience: Relevant Experience: Highest Qualification (Degree): Current Employer name (Payroll): Current Designation: Current CTC (Annual) Expected CTC (Annual) Official Notice Period (As per Offer Letter): Can join in (Days): Any Interviews / Offers in Pipeline: Current Location: Work / Requirement Location: Date of Birth: PAN card Number: Interview Timings: Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.