Technical Support Assistant

Job description

The Impact You'll Make At Danfoss, you’ll play an important role in helping customers get the most from our refrigeration solutions. As a Technical Support Assistant , you will be a trusted point of contact for technical guidance, product support, and warranty-related inquiries, helping customers keep their operations running smoothly. Based in Osasco, Brazil (on-site) , you will work closely with customers and internal teams to solve technical challenges, support product applications, and deliver a customer experience that reflects the quality and innovation behind the Danfoss brand. Your contributions will directly influence customer satisfaction, product performance, and long-term customer relationships across the region. What You’ll Be Doing Provide technical guidance on Danfoss refrigeration products and applications to help customers resolve challenges efficiently. Support product commissioning activities to ensure successful implementation and reliable operation. Manage warranty-related requests and product allocation processes to deliver timely customer solutions. Investigate application and product inquiries to identify effective solutions and improve customer outcomes. Collaborate with internal teams to provide a seamless and high-quality customer service experience. What We're Looking For Technical education in Refrigeration , completed or currently in progress. Ability to understand and solve technical and application-related customer questions. Working knowledge of Microsoft Office tools. Intermediate English communication skills. Strong customer focus, organization, and commitment to meeting deadlines. What You'll Get from Us At Danfoss, you’ll join a purpose-driven company committed to engineering solutions that enable a better, more sustainable future. You can expect: Opportunities to learn from experienced technical professionals and grow your expertise in refrigeration technologies. A collaborative and supportive work environment where your ideas and contributions are valued. Meaningful work that helps customers improve performance and reliability in their operations. Global exposure through collaboration with colleagues and customers across different markets. The chance to build a long-term career with a company focused on innovation, sustainability, and continuous development. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. Our Commitment to Transparency Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. Want to know more? Please visit our FAQ Page . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.