TECHNICAL SUPPORT - BOSS REVOLUTION

Job description

We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees. As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently. ### Responsibilities and Duties - Take calls from Retailers and Customers experiencing technical issues· - Troubleshoot the issue over the phone· - Log all calls and solutions· - Report reoccurring issues to your supervisor· - Installs, modifies, and makes minor repairs to computer hardware and software systems.· - Resolves tickets· - Installs software and necessary applications for workflow. - Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. - Prepares reference material for users by drafting operation instructions ### Qualifications and Skills - Excellent problem-solving and troubleshooting skills. - Experience working with computers· - Strong communication skills· - The ability to communicate technical information in an accessible manner to non-technical employees. - A process improvement mindset. - Software maintenance and testing capability. - Basic knowledge of networking principles and operating systems. - Customer-service focus. - Collaborative mindset. - Hands-on problem-solving ability. - High School Diploma ### Requirements - 85% of English Proficiency - Software and Hardware knowledge - Prior experience in tech support, desktop support, or a similar role. - Customer Service and Tech Support Experience (Must) - Excellent communication skills (written and spoken) - Patient, helpful, empathetic, good listener & professional - Attention to detail and good problem-solving skills. - Experience with remote desktop applications and help desk software. (Desired) - Goals and people oriented