Technical support coordinator

Job description

About the Role As a Technical Support Coordinator, you will be an important link between our customers, service technicians, engineering, sales, spare parts, supply chain and finance teams. You will coordinate technical and after-sales support activities and help ensure that customer requests and technical issues are handled efficiently, professionally and with a strong focus on customer satisfaction. This is a varied role combining technical support, customer service, service coordination and spare parts, with the opportunity to contribute to the development and continuous improvement of our after-sales business. What You Will Do Provide first-line technical and administrative support to customers and internal teams. Coordinate service and spare parts requests from the initial customer enquiry through to order fulfilment and invoicing. Prepare quotations and customer sales orders for spare parts and service activities. Coordinate and follow up on technical issues in cooperation with Service, Engineering, Sales, Operations and Finance. Support field service technicians and coordinate external service providers when required. Manage service contracts, customer records and related documentation. Support spare parts pricing, stock administration and forecasting of high-turnover parts. Work with Engineering and Supply Chain to optimise spare parts availability, supplier selection and procurement processes. Support the preparation and maintenance of technical documentation, manuals and service information. Maintain accurate data in CRM, ERP and other company systems. Proactively identify opportunities to increase service and spare parts revenue. Contribute to continuous improvement and lean initiatives across after-sales processes. Help ensure a high level of customer satisfaction through responsive and professional support. What We Are Looking For Previous experience in technical support, customer service, service coordination, spare parts or a similar role. Technical education or a strong technical background, ideally in mechanical engineering, machinery or industrial equipment. Excellent organisational and coordination skills, with the ability to manage multiple priorities. Strong communication skills and a customer-oriented approach. Ability to understand technical issues and communicate them clearly to customers and internal teams. A structured approach, attention to detail and strong follow-up skills. Ability to work independently while collaborating effectively across different departments. Experience with ERP/CRM systems is an advantage. Good command of German and English; knowledge of other languages is an advantage. Willingness to continuously develop your technical knowledge and understanding of our products and services. What We Offer An interesting position within an international company with customers and colleagues around the world. The opportunity to develop your technical and customer-service skills in an international after-sales environment. A varied role combining technical support, customer contact, service and spare parts. Cooperation with experienced colleagues across Engineering, Service, Sales and Operations. The opportunity to contribute your own ideas and improve processes. A friendly and collaborative working environment. Competitive salary and employee benefits.