Technical Support Engineer (6 month FTC)

Job description

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most. Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to **be curious, have courage, and commit fully**. Join us at Everway - together, we can unlock the full potential of every mind. **About the role** The Technical Support Engineer is responsible for providing first-line technical support to customers, helping them resolve issues, answer questions, and make effective use of Everway products. You'll work closely with customers and internal teams to investigate problems, document solutions, and contribute to a positive customer experience. This role offers the opportunity to develop technical expertise while building knowledge across our products, systems, and customer environments. ***This is a 6 month FTC.*** **Responsibilities:** In this role, you will: - Respond to customer enquiries received through phone, email, web requests, and support channels. - Investigate technical issues, identify solutions, and guide customers through corrective actions. - Accurately record customer interactions, issues, and resolutions within CRM and support systems. - Escalate issues appropriately and collaborate with Sales, Development, QA, and other teams to resolve customer problems. - Participate in team troubleshooting and knowledge-sharing activities. - Create and maintain support documentation, knowledge base articles, and user guidance materials. - Develop and maintain product and technical knowledge through ongoing training and learning activities. - Contribute to delivering a high standard of customer support and customer satisfaction. **Essential Criteria** - 1+ year of experience in technical support, customer support, help desk, or a related environment. - Experience troubleshooting technical issues and supporting customers to resolution. - Ability to manage multiple customer requests and prioritise effectively. - Experience documenting customer interactions and maintaining accurate records.Ability to work collaboratively with colleagues across technical and customer-facing teams. - Communicates clearly and effectively with customers and colleagues. - Demonstrates a willingness to learn new products, technologies, and support processes. - Uses information and feedback to improve service quality and customer outcomes. **Desirable Criteria** - Experience supporting Windows, macOS, ChromeOS, Android, or iOS environments. - Familiarity with Google Workspace or Microsoft 365. - Basic networking knowledge and troubleshooting experience. - Experience creating support documentation or knowledge base content.Experience using CRM or support ticketing platforms. - Uses AI tools to improve workflow efficiency, troubleshooting, or documentation quality. Please submit your application by **Thursday 17th September 2026.** Please note: applications may close early due to high demand, so early submission is encouraged. #everway Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success! We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy [here.](https://docs.google.com/document/d/1yDxHyVbhh8MK9NnCYdnEAfVSO4rhPCovVbKK8ecxT4U/edit?usp=sharing) Please click the link for our [Privacy Notice](https://docs.google.com/document/d/1uAKvHVSRsqZ83CGhM3_3Dc6RPsXwlTdmwdUH7msHkVM/edit?usp=sharing)